Help Desk Technician-Astute Technology Management LLC

Dublin, OH
April 6, 2025
Full Time
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Average Pay*: $19 to $25
*average hourly rate for this position in your area
Deadline date:
$19 - $24

Job Description

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Job Title: Help Desk Technician

Company: Astute Technology Management LLC

Location: Dublin, OH

Pay: $19 – 24 per hour

AI Pay Analysis: The hourly rate of $19 to $24 for a Help Desk Technician in Dublin, OH, falls within a competitive range when compared to industry standards. According to data from various salary sources, the typical hourly wage for Help Desk Technicians in similar geographic areas and skill levels usually ranges from $18 to $25, depending on factors such as experience, certifications, and specific company requirements. While the offered rate is on the lower end of this spectrum, it still aligns with entry-level to mid-level positions. Overall, this range appears to be competitive, particularly for candidates starting in their careers or those with limited experience.

Job description:

Central Ohio’s premier Managed IT provider is seeking to expand our dedicated team of technical experts. Our commitment to professional development, collaborative operations, and a service excellence ethos consistently attracts top talent in the technical field. As a Help Desk Technician, you will troubleshoot, advise, and devise solutions for our esteemed clients’ technology infrastructures. Your expertise will serve as the backbone of our support desk, acting as a technical advocate for both frontline and executive-level employees. You will be entrusted with providing definitive solutions to hardware and network issues, delivering the help desk expertise that our customers depend on.

We offer a comprehensive benefits package to our valued employees, which includes:

  • Financial assistance for ongoing professional development and training
  • A positive, team-oriented environment
  • 100% coverage of employee health insurance, fully funded Accidental Death, Short- and Long-Term Disability insurance
  • Affordable Dental and Vision Plans
  • Flexible Paid Time Off (PTO) with a Flex Time option
  • Team lunches and outings
  • 401(k) plan with a 4% company match, fully vested upon eligibility

Location: Columbus, Ohio
Hybrid option available after 60 days of employment
Classification: Full Time
Hours: 8 AM to 5 PM or 9 AM to 6 PM, Monday through Friday, with the ability to work occasional overtime
Salary: $19.00 to $24.00/hour plus benefits

Responsibilities:

  • Respond to incoming support calls and emails
  • Triage support requests and assign them to the appropriate technician level
  • Manage the deployment calendar for Field Technicians and Field Engineers
  • Ensure that Service Level Agreements (SLA) for tickets are consistently met
  • Collaborate with the support team to manage the ticketing queue
  • Open, manage, and close help desk tickets
  • Provide mobile device, desktop, and laptop support to our clients
  • Efficiently install and configure desktop operating systems (both Windows and Mac)
  • Migrate user data when needed
  • Offer support and guidance for Office 365
  • Troubleshoot and remediate hardware, software, network, and printing issues
  • Facilitate the configuration of new devices onto client networks
  • Complete and articulate customer network audits
  • Create comprehensive documentation of client infrastructure

Minimum Qualifications:

  • Experience in Help Desk or Technical Support
  • Outstanding customer service skills
  • CompTIA A+ and Network+ certifications (or a commitment to obtaining them within six months of hire)
  • Microsoft Technology Associate (MTA) – Operating, Networking, and Security Fundamentals (or equivalent)
  • Basic network troubleshooting abilities
  • Familiarity with Windows and macOS operating systems

Job Posting Date: Thu, 20 Mar 2025 23:00:18 GMT

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