Host/Hostess-Potomac Family Dining Group

Job Description

Job Title: Host/Hostess

Company: Potomac Family Dining Group

Location: L’Anse, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Host/Hostess position in L’Anse, MI, it is essential to consider local economic factors and compare the data with broader industry standards. As of 2023, the average hourly pay for a Host/Hostess in Michigan typically ranges from $12 to $15, depending on experience, establishment type, and location. Given that L’Anse is a smaller community, wages may be on the lower end of that spectrum or slightly below, which can also be influenced by the cost of living in that area. If the offered rate is within this range, it can be considered competitive; however, if it’s significantly lower, it may not attract quality candidates, especially given the increasing demand for hospitality workers. Overall, determining competitiveness requires examining the specific wage offered alongside comparable roles in similar locales.

Job description:
POSITION SUMMARY: This customer service-oriented role is primarily responsible for warmly greeting, welcoming, seating, and thanking guests in alignment with Potomac Family Dining Group and Applebee’s brand standards for exceptional guest service.

ESSENTIAL DUTIES AND TASKS:
– Greet and seat guests in a friendly and inviting manner.
– Assist in managing the overall guest flow throughout the restaurant.
– Ensure seating service is equitably distributed among server area assignments.
– Open doors for guests as they arrive and depart.
– Maintain a visible presence in the front of house, facing the main dining area.
– Occasionally deliver food and beverages to guests as needed.
– Engage with guests verbally to foster a friendly and upbeat atmosphere.
– Complete assigned opening and closing side work diligently.
– Participate in clearing and resetting dining room tables in accordance with Applebee’s team delivery protocols.
– Observe guests, respond to requests, and anticipate their needs proactively.
– Uphold a clean and organized work environment.
– Demonstrate and explain the use of Tabletop Electronic Devices to guests.
– Drive sales through suggestive selling techniques.
– Accommodate special needs of guests, including providing booster chairs and high chairs.
– Manage the waitlist efficiently during peak times.
– Occasionally serve guests in Carside To-Go or as a Server.
– Document featured items accurately.
– Assist in maintaining general Front of House cleanliness, including:
– Upkeeping restrooms
– Performing light cleaning tasks such as dusting and window washing
– Sani-bucket rotation
– Setting up the expo line
– Emptying trash
– Rolling silverware
– Enhancing restaurant curb appeal

EQUIPMENT/COMPUTER SKILLS:
– Proficient in operating phones and soda fountains.
– Experience with Tabletop Electronic Devices.
– Familiarity with cleaning equipment, including cloths, buckets, brooms, and vacuums.

SUPERVISORY RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
– Friendly and engaging demeanor essential.
– Minimum age of 16 years.
– Prior work experience is preferred.
– Strong reading, writing, and verbal communication skills required.
– Bilingual abilities are a plus.
– Reliable transportation is necessary.
– Ability to build positive relationships with guests and team members.
– Team-oriented mentality.
– Ability to follow managerial instructions and guidance effectively.
– Maintain a professional demeanor in all communications and interactions.

PHYSICAL DEMANDS:
– Capable of wiping down tables, picking up debris, and cleaning booth seats in the bar area.
– Ability to transport plates, glasses, and baskets to and from the service bar and kitchen frequently throughout the shift.
– Requires mobility throughout the entire work period.
– Ability to stand and exert mobility for up to four (4) hours continuously.
– Must possess good balance and the ability to reach, bend, stoop, kneel, and frequently lift and carry items such as bus pans and trays weighing up to 25 pounds.
– Ability to communicate clearly and listen attentively to guests and team members.
– Capable of transporting high chairs and other objects weighing up to 15 pounds multiple times during a shift.

Travel: Less than 5%

WORKING CONDITIONS: The role involves exposure to wet floors, loud noises, fast-paced activities, and outdoor conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Posting Date: Sun, 17 Nov 2024 03:34:39 GMT

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