Hotel Assistant General Manager-Four Points

Novi, MI
January 24, 2025
Full Time
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Average Pay*: 25 to 30 dollars
*average hourly rate for this position in your area
Deadline date:
$26 - $26

Job Description

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Job Title: Hotel Assistant General Manager

Company: Four Points

Location: Novi, MI

Pay: $55000 per year

AI Pay Analysis: The annual salary of $55,000 for a Hotel Assistant General Manager in Novi, MI translates to an hourly rate of approximately $26.44. This figure is somewhat below the national average for similar positions, which typically falls between $50,000 and $70,000 per year, depending on factors like hotel size, type (luxury vs. budget), and individual qualifications. In the Midwest, particularly in suburban areas like Novi, salaries may be slightly lower than in major metropolitan areas. However, considering the cost of living in Novi, this salary may be competitive for entry to mid-level roles in the hospitality sector. Overall, while $55,000 could be seen as competitive for some employers, it may not fully align with industry standards, particularly in larger or upscale properties.

Job description:

Benefits:

  • Paid time off

Job Summary
The Assistant Hotel Manager plays a crucial role in ensuring the efficient operation of the hotel while delivering exceptional guest services. This position involves overseeing front desk operations, managing personnel, and aiding in the execution of revenue management strategies. The ideal candidate will demonstrate strong leadership abilities, a genuine passion for hospitality, and excellent communication skills to effectively engage with both guests and team members.

Responsibilities

  • Supervise daily operations at the front desk, ensuring that all guest inquiries and requests are addressed promptly and professionally.
  • Train and mentor front desk staff, providing guidance on best practices in guest services and telephone etiquette.
  • Conduct nightly audits to guarantee accurate financial reporting and adherence to hotel policies.
  • Assist in revenue management by evaluating occupancy rates and implementing pricing strategies aimed at maximizing profitability.
  • Foster effective communication across all departments to ensure seamless service delivery for guests.
  • Address guest complaints or concerns with empathy and professionalism, striving to resolve issues to enhance guest satisfaction.
  • Ensure compliance with health and safety regulations throughout the hotel premises.
  • Participate in staff meetings to discuss operational challenges and identify opportunities for improvement.

Requirements

  • A minimum of three years of experience in hotel management or a supervisory capacity is preferred.
  • Demonstrated strong guest service skills with a commitment to providing an outstanding experience for all guests.
  • Proficiency in utilizing phone systems and front desk software; familiarity with night audit procedures is advantageous.
  • Excellent verbal and written communication skills, with an emphasis on telephone etiquette.
  • Awareness of revenue management principles is beneficial for optimizing hotel performance.
  • Flexibility to work a variety of hours, including nights, weekends, and holidays as necessary.
  • A strong passion for hospitality and a proactive approach to problem-solving within a collaborative team environment.

Job Posting Date: Thu, 16 Jan 2025 02:18:21 GMT

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