Hotel Front Desk Agent-Hilliard Rome

Job Description

Job Title: Hotel Front Desk Agent

Company: Hilliard Rome

Location: Columbus, OH

Pay: $15 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $15 for a Hotel Front Desk Agent in Columbus, OH, is on the lower end of the pay scale for this role. According to various industry sources, average hourly wages for hotel front desk agents in Columbus typically range from $15 to $20, depending on experience, the size and type of the hotel, and specific job responsibilities. While $15 per hour is aligned with entry-level positions or smaller establishments, it may not be competitive for agents with more experience or at larger, upscale hotels, where higher wages and benefits are expected. Overall, this wage may limit the attraction of qualified candidates and could lead to higher turnover rates if better compensation offers are available in the local job market.

Job description:
We offer a comprehensive benefits package that includes:

– Performance-based bonuses
– Employee discounts
– Complimentary uniforms
– Opportunities for career advancement
– Paid time off
– Training and development programs

We are seeking a Hotel Front Desk Agent who will act as the primary point of contact for our guests and oversee all elements of their accommodation experience. The responsibilities of the Hotel Front Desk Agent include registering guests, managing reservations, and providing detailed information about rooms, rates, and amenities. If you possess strong customer service skills and have relevant experience in the hotel industry, we would be delighted to meet you. Ultimately, you will play a crucial role in ensuring a pleasant and memorable stay for our guests.

Key Responsibilities:

– Conduct all check-in and check-out procedures
– Manage reservations via online platforms and phone inquiries
– Provide information regarding payment methods and verify credit card details
– Register guests and collect required information, such as contact details and stay dates
– Greet guests upon arrival and assign rooms accordingly
– Offer insights about the hotel, including available rooms, rates, and amenities
– Address client complaints promptly and professionally
– Collaborate with housekeeping staff to ensure rooms are clean and adequately furnished for guest needs
– Verify group reservations and coordinate personalized services for VIP guests and event participants
– Promote additional facilities and services as appropriate
– Maintain accurate records of bookings and payments

Requirements:

– Proven experience as a Hotel Front Desk Agent, Receptionist, or in a similar capacity
– Familiarity with travel planning websites, such as Booking.com and TripAdvisor
– A customer-centric attitude
– Exceptional communication and organizational skills

Job Type: Full-time
Pay: $15.00 – $16.00 per hour

Schedule:

– 8-hour shifts
– Day shifts
– Holiday work
– Overtime availability
– Weekend shifts

Work Location: In-person

Job Posting Date: Sat, 11 Jan 2025 08:11:22 GMT

Apply now!