Hotel Front Desk Night Audit-Fairfield Inn & Suites Hilliard West Columbus

Job Description

Job Title: Hotel Front Desk Night Audit

Company: Fairfield Inn & Suites Hilliard West Columbus

Location: Columbus, OH

Pay: $14 – 15 per hour

AI Pay Analysis: The hourly rate of $14 – $15 for a Hotel Front Desk Night Audit position in Columbus, OH, is generally considered below the industry standard. As of 2023, typical hourly wages for this role range from approximately $15 to $20, depending on experience, the hotel brand, and specific job responsibilities. While entry-level positions might start at the lower end of the spectrum, the offered rate may not be competitive in the context of rising living costs and the need for skilled customer service and accounting proficiency typically associated with night audit roles. Therefore, potential candidates might seek positions offering higher pay or additional benefits for similar responsibilities.

Job description:
Benefits:
– Performance-based bonus
– Employee discounts
– Complimentary uniforms
– Health insurance
– Paid time off
– Signing bonus of up to $250.00

Thank you for your interest in the Hotel Front Desk Associate position.

The Front Desk Clerk plays a vital role in ensuring an exceptional guest experience by assisting with check-in and check-out processes, answering and managing all incoming phone calls, and addressing special requests for services or information in alignment with standard policies and procedures.

To excel in this position, candidates must successfully execute all essential duties. Reasonable accommodations may be provided to qualified individuals with disabilities to facilitate the performance of these core functions.

Key Responsibilities:
– Address and resolve guest complaints to guarantee satisfaction.
– Anticipate guest needs and respond promptly, acknowledging all guests regardless of the time or volume of inquiries.
– Foster and maintain positive guest relations at all times.
– Maintain comprehensive knowledge of hotel features and services, including hours of operation, room rates, special packages, promotions, daily house count, expected arrivals and departures, and scheduled group activities.
– Ensure accuracy in managing the assigned bank and contracted funds, keeping it secure at all times.
– Answer department telephone calls within three rings, utilizing appropriate greetings and telephone etiquette.
– Facilitate all guest check-ins by verifying registration card information.
– Collect and input necessary backup information for guest credit/payment methods, and collect cash as designated.
– Occasionally assist guests by transporting their luggage to their rooms.
– Manage overbooked situations or check-in of walk-in guests.
– Accept and document wake-up call requests.
– Monitor, send, and distribute guest faxes.
– Communicate important guest information to relevant departments/personnel (e.g., special requests, amenity delivery).
– Address discrepancies on the room status report in coordination with Housekeeping.
– Match the bucket check to the in-house guest ledger report and report any discrepancies to the Manager.
– Process all guest check-out transactions.
– Handle adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

Education and Experience:
– Bachelor’s Degree in Business Management, Hospitality, or a related field, or equivalent work experience preferred.
– A minimum of 2 years of experience in a Marriott Hotel setting is preferred.
– Previous experience as a hotel front desk associate is required.

Drug and Background Checks: All offers of employment may be contingent upon the successful completion of a background check and/or drug screening.

Job Posting Date: Sat, 11 Jan 2025 05:22:59 GMT

Apply now!