Hotel Front Desk Night Audit-Marriott

Job Description

Job Title: Hotel Front Desk Night Audit

Company: Marriott

Location: Columbus, OH

Pay: $14 – 15 per hour

AI Pay Analysis: The hourly rate of $14 to $15 for a Hotel Front Desk Night Audit role in Columbus, OH is generally considered on the lower end of the spectrum, given that the typical wage for this position in similar locations tends to range from $15 to $20 per hour. Factors such as the experience required, the specific hotel brand, and local cost of living can influence pay rates. In Columbus, with its relatively moderate living costs, a wage of $14 to $15 may attract entry-level candidates but might struggle to retain experienced talent or attract applicants who possess specialized skills. Overall, this pay range may not be competitive compared to industry standards for night audit positions in the region.

Job description:
Benefits:
– Performance-based bonus
– Employee discounts
– Complimentary uniforms
– Health insurance
– Paid time off
– Signing bonus of up to $250.00 (please inquire during the interview)

Thank you for your interest in the Hotel Front Desk Associate position.

The Front Desk Clerk is instrumental in providing exceptional customer service, assisting guests with both check-in and check-out processes, answering and processing incoming phone calls, and managing special requests for services or information in accordance with established policies and procedures.

To excel in this role, candidates must satisfactorily perform each essential duty. Reasonable accommodations may be provided to enable qualified individuals with disabilities to fulfill the crucial functions of this position.

Key Responsibilities:
– Resolve guest complaints efficiently to ensure high levels of guest satisfaction.
– Anticipate guest needs, respond promptly, and acknowledge guests at all times, regardless of the busyness or time of day.
– Maintain positive relations with guests consistently.
– Exhibit comprehensive knowledge of hotel features and services, operational hours, room rates, special packages, promotions, daily house counts, and expected arrivals/departures, as well as scheduled group activities.
– Safeguard the assigned bank and ensure accuracy of all monetary transactions.
– Answer department telephone calls promptly (within three rings) using appropriate greetings and telephone etiquette.
– Process all guest check-ins, verifying registration card details with guests.
– Collect necessary backup information for guest credit/payment methods and accurately input data into the system, including cash transactions as appropriate.
– Occasionally assist guests by transporting their luggage to their rooms.
– Address situations involving overbooked or walk-in guests with professionalism.
– Accept and document wake-up call requests.
– Monitor, send, and distribute guest faxes.
– Communicate relevant guest information to designated departments and personnel (e.g., special requests, amenity delivery).
– Resolve discrepancies noted in the room status report in collaboration with Housekeeping.
– Reconcile the bucket check with the in-house guest ledger report, reporting discrepancies to the Manager.
– Process all check-outs and handle adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

Education and Experience:
– A Bachelor’s Degree in Business Management, Hospitality, or a related field is preferred, or equivalent work experience.
– A minimum of 2 years of experience in a Marriott Hotel environment is preferred.
– Previous experience as a hotel front desk associate is required.

Drug/Background Checks:
All employment offers may be contingent upon the completion of a background check report and/or drug screening.

Job Posting Date: Sat, 12 Apr 2025 00:12:40 GMT

Apply now!