Hotel Front Desk Receptionist-Nivea Hospitality
Job Description
Job Title: Hotel Front Desk Receptionist
Company: Nivea Hospitality
Location: Walnut Creek, OH
Pay: $12 – 13 per hour
AI Pay Analysis: The hourly rate of $12 to $13 for a Hotel Front Desk Receptionist in Walnut Creek, OH, appears to be on the lower end of the spectrum when compared to industry standards. According to recent data, the average hourly wage for hotel receptionists in Ohio typically ranges from $14 to $18, depending on factors such as experience, the specific hotel chain, and local cost of living. While this rate may be competitive for entry-level positions or smaller establishments, it may not attract more experienced candidates or align well with the expectations of those looking for a stable career in hospitality. Overall, this pay range could be considered below average for the role within the region.
Job description:
Are you enthusiastic about creating a clean and welcoming environment for guests? Do you take pride in your meticulous attention to detail and enjoy being part of a committed team? If so, we invite you to join our Front Desk Team at Wallhouse Hotel, located in Walnut Creek, Ohio.
About the Hotel: The Wallhouse Hotel is an award-winning establishment situated in Amish Country, with convenient access to the scenic outdoor offerings of east central Ohio. We are dedicated to providing exceptional guest experiences, and we believe that our staff’s friendliness plays a significant role in achieving this objective. Our team is at the core of our commitment to excellence, ensuring that every guest feels at home during their stay.
Essential Job Functions:
-
Check-in and Check-out: Front desk agents are tasked with welcoming guests upon their arrival, confirming reservations, and facilitating the check-in process. They provide information regarding hotel amenities, policies, and address any inquiries guests may have. During check-out, they finalize billing, issue invoices, and ensure a seamless departure experience.
-
Room Assignments: Agents assign rooms based on guest preferences, availability, and any special requests while managing room keys and ensuring that accommodations are properly prepared for incoming guests.
-
Guest Service: Front desk agents offer a variety of services to guests, including providing information about local attractions and services.
-
Handling Guest Concerns: The front desk serves as the primary point of contact for guests with issues or complaints. Agents are responsible for professionally addressing these concerns and identifying appropriate solutions to guarantee guest satisfaction.
-
Payment and Billing: They manage payments, process credit card transactions, and ensure guests receive accurate billing information, requiring a high level of attention to detail.
-
Safety and Security: Agents are responsible for maintaining a safe environment for both guests and staff.
-
Phone and Reservations: They handle incoming calls, take reservations, and manage room availability through the hotel’s booking system.
-
Administrative Tasks: Front desk agents may perform various administrative duties, including record keeping, managing guest profiles, and monitoring room inventory.
-
Communication: Effective communication is crucial in this role, as front desk agents interact with guests, hotel staff, and management, ensuring the smooth and accurate flow of information.
- Hospitality: Agents play a vital role in fostering a welcoming and hospitable atmosphere, making guests feel valued and appreciated throughout their stay.
In summary, the responsibilities of a front desk agent are essential for delivering a positive guest experience and ensuring the efficient operation of the hotel. This role demands a blend of customer service skills, organizational capabilities, and meticulous attention to detail.
Job Type: Part-Time
Job Posting Date: Sat, 15 Mar 2025 23:20:00 GMT
Apply now!
