Hotel Front Desk Representative-Nivea Hospitality

Job Description

Job Title: Hotel Front Desk Representative

Company: Nivea Hospitality

Location: Walnut Creek, OH

Pay: $12 – 13 per hour

AI Pay Analysis: The hourly rate of $12 – $13 for a Hotel Front Desk Representative in Walnut Creek, OH, falls below the national average for similar roles, which typically ranges from $14 to $18 per hour, depending on experience and the specific hotel brand. Given that Ohio has a lower cost of living compared to many states, this rate may be slightly more competitive locally; however, it still does not meet the standard for attracting experienced candidates. Factors such as benefits, work environment, and job opportunities in the area may also influence the competitiveness of this wage. Overall, while the rate may be acceptable for entry-level positions in a rural setting, it remains on the lower end of the spectrum when considered against broader industry standards.

Job description:
Come join our winning team!

About the hotel: The Wallhouse Hotel is looking to expand our team. Our property is located at 2870 Cove Lane, Walnut Creek, Ohio.

Job Description: The Hotel Front Desk Representative is responsible for addressing the needs of guests, particularly during the check-in and check-out processes.

Essential Job Functions:
– Adhere to the required uniform guidelines, including a name tag, earpiece, and radio.
– Greet all guests warmly and professionally.
– Provide comprehensive information to guests regarding hotel policies, services, and amenities.
– Respond to guest requests, assist walk-in guests with room reservations, enter and modify bookings in the property management system, post charges to guest accounts, and process payments.
– Make necessary adjustments to guest accounts and communicate room changes to housekeeping staff.
– Listen to and resolve guest complaints with professionalism.
– Manage incoming phone calls and maintain cleanliness at the front desk and surrounding areas.
– Complete the shift checklist, maintain daily logs, and balance the cash drawer.
– Must be able to stand for the duration of an 8-hour shift.

Additional Responsibilities: The ideal candidate will exhibit a positive attitude conducive to team growth, hospitality, and a service-oriented environment. A willingness to engage in further hospitality training and education, as well as to perform any other duties assigned by the supervisor or general manager, is essential.

Benefits:
– Paid Time Off
– Holiday Pay
– Friends and Family Discounts
– Allstate Benefits (including Dental, Vision, and Life Insurance)

Job Posting Date: Thu, 20 Feb 2025 23:34:57 GMT

Apply now!