Hotel Front Desk Representative Petoskey, Michigan-Odawa Casino

Job Description

Job Title: Hotel Front Desk Representative Petoskey, Michigan

Company: Odawa Casino

Location: Petoskey, MI

Pay: $16 per hour

AI Pay Analysis: An hourly rate of $16 for a Hotel Front Desk Representative in Petoskey, Michigan, is slightly below the national average for similar roles, which typically ranges from $16 to $20 per hour, depending on experience and local cost of living. In Michigan, particularly in smaller cities like Petoskey, rates can vary, but many establishments offer competitive wages to attract talent in a service-oriented job market. Given the cost of living in Petoskey and the nature of the hospitality industry, this rate may not be considered competitive, especially for candidates with significant experience or specialized skills. Overall, while $16 per hour may attract entry-level candidates, it may not be sufficient for attracting more experienced workers or ensuring staff retention.

Job description:
Job Summary: The Hotel Front Desk Representative is responsible for ensuring the seamless operation of the hotel front desk by addressing guests’ needs and upholding Odawa Casino Resort’s high standards of quality through established service protocols.

Primary Duties & Responsibilities:
– Warmly greet all guests and Team Members, fostering a welcoming atmosphere.
– Demonstrate a positive and professional demeanor, serving as a role model for fellow Team Members.
– Manage reservations for accommodations via telephone, email, fax, or in-person requests.
– Efficiently register guests using the hotel’s current computer software upon arrival.
– Process payments and issue accurate change as necessary.
– Respond to all guest inquiries and requests promptly and effectively.
– Maintain thorough knowledge of current and forthcoming promotions and events at Odawa Casino Resort.
– Provide assistance, instruction, and guidance to guests and fellow Team Members as needed.
– Address and resolve any guest complaints professionally.
– Close guest accounts upon their departure from the hotel.
– Ensure a clean, organized, and safe working environment for both Team Members and guests.
– Maintain a professional appearance at all times.
– Attend mandatory meetings and complete all required training satisfactorily.
– Uphold confidentiality in all interactions and situations.
– Work at other properties as required by operational needs.
– Undertake any additional duties within the scope of the role as assigned.

Uphold Odawa Casino Mission statement in all aspects of position:
Mission: We create excitement and memories.
Values:
– Cultivate a fun, rewarding, safe, and consistent environment for Team Members.
– Ensure a warm reception and friendly atmosphere for all guests.
– Deliver an optimal entertainment experience through exceptional service.
– Support the Waganakising Odawak values, including Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
– Foster a connection and contribution to the community.

System Access: Agilysys VisualOne, Synkros
Preference: Applicable to Native Americans in accordance with tribal law.

Minimum Qualifications:
– High school diploma or equivalent required.
– A minimum of one (1) year of basic computer knowledge, with the ability to quickly learn specialized software programs.
– Fluency in reading, writing, and speaking English.
– Excellent guest service skills, with strong written and verbal communication abilities.
– Proficient math skills, including the ability to accurately count change.
– Ability to stand for extended periods.
– Flexibility in scheduling, with the willingness to work overtime, weekends, holidays, and special events as necessary.
– Passing a skills assessment test may be required to determine qualification for the position.
– Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission and comply with all applicable laws.

Job Posting Date: Sat, 12 Apr 2025 07:23:50 GMT

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