Hotel Supervisor-Gun Lake Casino

Job Description

Job Title: Hotel Supervisor

Company: Gun Lake Casino

Location: Wayland, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for a “Hotel Supervisor” role in Wayland, MI, it’s essential to consider factors such as prevailing wage data, the local cost of living, and industry standards. As of my last knowledge update in October 2023, the typical hourly wage for hotel supervisory roles in the Midwest generally ranges from $15 to $25, depending on experience, responsibilities, and the specific hotel’s size and reputation. In Wayland, MI, a competitive hourly rate would ideally fall within this range, with adjustments for local economic conditions. It’s advisable to compare the offered rate to similar positions in nearby areas and hotels to ensure it aligns with industry standards and remains attractive to potential candidates.

Job description:

As a Hotel Supervisor at our esteemed AAA Four Diamond Hotel Casino Resort, you will play a crucial role in assisting the Hotel Management team with the daily operations of various departments, ensuring that we uphold the highest standards of guest satisfaction. You will inspire and guide front-line team members, while actively contributing to the achievement of property goals that reinforce our Casino Resort’s esteemed reputation for excellence.

At Gun Lake Casino Resort, every team member serves as an ambassador, integral to our company’s success and our shared culture. We encourage all employees to take personal ownership in their roles, prioritizing the interests of Gun Lake Casino Resort and exemplifying the core values of the Seven Grandfather Teachings:

• Love: Nurture relationships and support your colleagues.
• Truth: Remain authentic in all your endeavors, being true to yourself and others.
• Respect: Offer respect earnestly, expecting the same in return for all individuals and creations.
• Bravery: Uphold what is right, even in challenging situations.
• Honesty: Act with integrity and foster goodwill.
• Wisdom: Value knowledge and utilize wisdom for the benefit of the community.
• Humility: Recognize equality among all, embracing a mindset of mutual respect.

In this Role:

• Lead and provide direction to hotel staff across various departments, including front desk, guest services, gift shop, valet/bell service, and transportation.
• Educate and train staff in the established service protocols to ensure consistency in guest experiences.
• Cultivate a positive work environment that promotes teamwork and professional development.
• Support the Assistant Hotel Manager in managing day-to-day hotel operations, encompassing check-in/check-out processes, room assignments, maintenance requests, and other guest services.
• Address operational issues and guest concerns promptly and efficiently.
• Uphold and advocate for the AAA Four Diamond service standards at all times.
• Ensure that all guests receive outstanding service and enjoy a memorable stay.
• Monitor guest feedback and respond to inquiries, requests, and opportunities in a professional and timely manner, with a focus on exceeding expectations.
• Establish and enforce compliance with departmental policies and procedures that align with Gun Lake Casino Resort’s core values and AAA Four Diamond service standards.
• Conduct regular inspections and audits to uphold cleanliness, safety, and quality throughout the property.
• Facilitate effective communication between departments, particularly with Housekeeping, to ensure seamless room availability and status coordination.
• Keep the Assistant Hotel Manager apprised of significant issues, developments, or opportunities for enhancement.
• Assist in the training of new hires and in providing continuous training and development opportunities for existing staff.
• Proactively identify and resolve operational challenges, seeking solutions to enhance efficiency, productivity, and guest satisfaction.
• Handle guest opportunities and conflicts with professionalism and diplomacy.
• Assist in managing inventory and ordering supplies to maintain adequate stock levels while controlling costs.
• Coordinate with Purchasing and suppliers for timely delivery of goods and services.
• Ensure compliance with health, safety, and regulatory requirements.
• Enforce policies to maintain a secure environment for guests and team members.
• Collaborate with the Housekeeping team to gather insights on guest preferences and address challenges, ensuring an enhanced overall guest experience.
• Evaluate and provide coaching regarding team member performance.
• Contribute ideas for continuous improvement in team member engagement and guest satisfaction, aiming to meet annual retention goals for the department.
• Foster strong collaborative relationships with teams from Catering & Sales, Housekeeping, Food & Beverage, Marketing, Internal Maintenance, Facilities, Security, Warehouse, Laundry, as well as third-party vendors.
• Perform other duties as assigned.

Essential Qualifications:

• Must be at least 21 years of age.
• A high school diploma or GED equivalent is required; some college education or a degree is preferred.
• A minimum of two years of supervisory experience in a guest service-oriented role within a full-service hotel is required; experience in a luxury hotel or resort environment is highly desirable.
• Proficiency in hotel management software and systems is required.
• Familiarity with hotel management systems such as Versa, Duetto, Delphi, and MS Office is preferred.
• Comprehensive knowledge of hotel operations, including front office procedures, reservations management, and housekeeping standards.
• Strong leadership and interpersonal skills, coupled with the capability to motivate and inspire a diverse team.
• Excellent communication and problem-solving skills.
• Proficient in presenting information effectively—verbally and in writing—as well as active listening.
• Must be able to read, write, and understand English fluently.
• Possession or the ability to obtain a TIPS (Training for Intervention Procedures by Servers of Alcohol) certification is required.
• Must possess or be able to obtain a Chauffeur’s License designation.
• Availability and willingness to work extended hours, including nights, weekends, and holidays as needed.
• Capacity to thrive in a fast-paced and stressful environment while maintaining physical stamina and a positive attitude when engaging with guests, management, team members, and external contacts, especially under pressure.
• Ability to approach stressful situations with clients using dignity, tact, and courtesy.
• Collaborative team player, open to communication and direction to achieve departmental objectives.

Physical Requirements:

• Normal corrective vision range with the ability to see colors and differentiate letters, numbers, and symbols.
• Capability to read, write, and input data into a computer.
• Physical ability to climb, bend, reach, walk, and stand for the duration of a shift.
• Manual dexterity to operate job-related equipment.
• Capacity to lift up to 50 lbs. with or without assistance.
• Maintenance of normal sensory functions, including smell, taste, touch, and hearing.
• Ability to sit and work on a computer for prolonged periods.

Work Conditions:
The work environment may be subject to fluctuating temperatures, noise levels, and second-hand smoke exposure. Tasks may be performed in confined spaces with limited access. Duties require standing, walking, lifting, reaching, pushing, pulling, and grasping as part of area maintenance and care. Certain tasks may involve the handling of chemicals. This position entails frequent interaction with fellow team members and guests.

Disclaimer and Conditions of Employment:
This job description outlines the general nature and responsibilities associated with this role and is not to be construed as an exhaustive list of all functions, responsibilities, or skills required. All applicants should be prepared to demonstrate their work authorization in the U.S. during the employment verification process. The pre-employment process includes successfully passing a criminal background investigation and a drug test.

Indian Preference:
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians adheres to Native American preference in hiring and employment policies.

The Gun Lake Tribal Gaming Authority reserves the right to modify this job description as necessary.

Job Posting Date: Wed, 06 Nov 2024 00:14:42 GMT

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