Hotel Valet Supervisor 10am-6pm M-F-Ellis Parking

Grand Rapids, MI
March 31, 2025
Full Time
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Average Pay*: $16 - $22
*average hourly rate for this position in your area
Deadline date:
$19 - $19

Job Description

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Job Title: Hotel Valet Supervisor 10am-6pm M-F

Company: Ellis Parking

Location: Grand Rapids, MI

Pay: $40000 per year

AI Pay Analysis: An annual salary of $40,000 for a “Hotel Valet Supervisor” working 10am-6pm, Monday through Friday in Grand Rapids, MI translates to an hourly rate of approximately $19.23. While this may seem reasonable for entry-level positions in hospitality, it is relatively low for a supervisory role, particularly given the responsibilities typically required, such as managing staff, ensuring guest satisfaction, and overseeing operations. According to various salary surveys, the average pay for a Hotel Valet Supervisor can range from $25,000 to $60,000 annually depending on experience and location, suggesting that the offered salary is on the lower end of the scale and may not be competitive with similar roles in the area. Thus, it may not fully align with industry standards for supervisory positions within this sector in Grand Rapids.

Job description:

Take the next step in your career with Ellis Parking Company by joining our leadership team as a Valet Supervisor. In this role, you will oversee a team of approximately ten valet attendants, ensuring they deliver exceptional customer service to every patient or visitor at the valet drive. You will collaborate with fellow supervisors to ensure staff training is comprehensive and operational procedures are consistently adhered to.

Schedule: 10 AM – 6 PM, Monday to Friday
Salary: $40,000

Key Responsibilities:

  • Supervise valet attendants in their daily responsibilities, including parking, retrieving, and delivering vehicles to guests.
  • Train and coach valet attendants, implementing corrective actions when necessary, to ensure compliance with customer service and safety standards.
  • Monitor valet operations to ensure adherence to all procedures set forth by Ellis Parking.
  • Communicate any pertinent issues and concerns to the Operations Manager promptly.
  • Address customer complaints or feedback effectively, aiming for resolution to achieve customer satisfaction; escalate matters to the Operations Manager as required.
  • Review, assess, and report on the performance of the valet team, providing recommendations for enhancing quality and efficiency.
  • Engage actively in the day-to-day operations of parking and retrieving vehicles.
  • Supervise a team consisting of five staff members, with one valet typically assigned at a time.

Qualifications:

  • High school diploma or GED.
  • A minimum of two years of leadership experience, preferably within a hospitality context.
  • Proven ability to lead and manage teams of five or more individuals.
  • Exceptional customer service skills with the capacity to navigate challenging customer interactions.
  • Strong communication, organizational, and interpersonal abilities.
  • Valid driver’s license with a clean driving record (no more than two points).
  • Successful completion of a mouth swab pre-employment screening.
  • Ability to pass a background check.

Benefits:

  • Healthcare, Dental, Vision, and Life Insurance offered after 60 days.
  • Paid Time Off available after 90 days.
  • 401(k) enrollment after six months.

This job description is not intended to be exhaustive. The Valet Supervisor may be assigned additional duties by the Operations Manager as required.

Job Posting Date: Sat, 29 Mar 2025 03:56:36 GMT

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