Hotel Valets – new site opening in Downtown Cleveland-Towne Park

Job Description

Job Title: Hotel Valets – new site opening in Downtown Cleveland

Company: Towne Park

Location: Cleveland, OH

Pay: $12 – 15 per hour

AI Pay Analysis: The hourly rate of $12 to $15 for hotel valets in Downtown Cleveland appears to be below the national average for this role, which typically ranges from $15 to $20 per hour, depending on the location and level of service provided. Considering the cost of living in Cleveland and current market trends, particularly in the hospitality industry where valet positions often receive tips that can significantly increase overall earnings, the proposed rate may not be competitive. Additionally, given the demands of the job and the expectation for customer service, potential employees might view this compensation as less attractive, especially when compared to similar positions in more affluent urban areas. Therefore, the offered rate could hinder recruitment efforts for the new site.

Job description:

At Towne Park, we believe that employment offers the opportunity for meaningful impact. A career with us is not just a job; it is a chance to create positive experiences for others. As a leading hospitality services company, our mission is to foster smiles and deliver exceptional service. By joining our team, you will have the unique opportunity to positively influence the lives of millions of patients, visitors, and guests we serve. Each day presents a new chance to alleviate a patient’s anxiety, enhance a guest’s stay, or support a colleague, making it an enriching experience for everyone involved. Witnessing a smile from a customer, client, or team member reinforces our commitment to this impactful work.

At Towne Park, we provide an environment where every individual can contribute to creating smiles every day.

Compensation: Towne Park is dedicated to offering competitive and equitable compensation. The actual compensation offered will take into account job-related skills, experience, education, training, and geographic location. The hourly pay range for this position is $12 – $15, supplemented by tips ranging from $8 – $16 per hour.

Work Schedule: This position requires flexibility, with shifts scheduled on weekdays, weekends, and holidays.

Benefits: Employees have the opportunity to enroll in various benefits, including accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine services. Additionally, staff may participate in the company’s 401k retirement savings plan. Eligibility for benefits varies based on job classification, length of employment, and hours worked. Benefits may be subject to change, and seasonal or temporary positions may not qualify for the benefits mentioned.

Summary:
The Guest Service Associate is tasked with delivering outstanding hospitality services to guests in a friendly, attentive, and efficient manner. Responsibilities include parking and retrieving guest vehicles promptly and safely, as well as assisting with luggage service during arrivals and departures.

Essential Functions:
Accommodation may be made for individuals with disabilities to enable them to perform all essential functions.

• Maintain a courteous and professional demeanor while interacting with guests, co-workers, and clients. Acknowledge and greet guests within five feet using their last names—25%
• Employ the salutation of the day to welcome guests upon arrival. Adhere to proper phone etiquette and remain in designated areas when not engaged in tasks—10%
• Park and retrieve vehicles while exercising caution. Assist guests with bell services and luggage storage as needed, and open all vehicle and hotel doors for guests—20%
• Provide directions, assist with taxi services, reservations, and respond to inquiries. Share information about the facility’s amenities and local attractions, along with delivering messages and shuttling guests to approved destinations—10%
• Explain parking rates and retrieval procedures to guests upon arrival. Issue claim checks after receiving vehicle keys and collect checks prior to returning keys. Maintain accurate ticket information, including key tags, guest folios, vehicle location, and damage surveys—35%

Qualifications:
Education: High school diploma or GED is required.

Required Licensure and Certification:

• A valid driver’s license with a clean driving record.
• Must be at least 18 years of age and able to pass a criminal background check and drug screening.

Work Experience:

• Minimum of one month of related experience and/or training; or an equivalent combination of education and experience.

Knowledge:

• Understanding of principles and processes related to customer and personal services.

Skills:

• Proficiency in reading and writing standard English.
• Ability to comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Strong presentation skills for one-on-one and small group interactions.
• Competence in basic math operations and familiarity with American currency.
• Understanding of 24-hour and military time.
• Versatility in performance of parallel parking and operation of manual transmissions is highly desirable.

Scope:
Authority to Act:

• The role is primarily routine, with established practices and procedures to follow. Specific directions will be provided, and work will be routinely checked or verified. Errors in judgment may impact the department’s operational efficiency.

Budget Responsibility:

• The employee manages only the resources available to them.

Working Conditions & Physical Demands:
The conditions described reflect those that must be met for successful performance in this role. Reasonable accommodations may be made for individuals with disabilities.

Physical Requirements:
The employee is often required to communicate verbally and auditorily. They may spend extended periods sitting or standing, and may need to run, walk, reach, climb stairs, balance, or perform other physical tasks. Specific vision capabilities necessary for this role include close vision, distance vision, and depth perception.

Lifting Requirements:
The role may require exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly to move objects.

Working Environment:
Most work will be conducted outdoors for prolonged durations, including exposure to extreme weather conditions, with limited protection from temperature fluctuations.

Travel:
Travel of up to 5% may be required.

Job Posting Date: Wed, 05 Feb 2025 08:59:58 GMT

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