Housekeeping Assistant Supervisor-Homewood Suites by Hilton

Grand Rapids, MI
November 8, 2024
Part Time
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Job Description

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Job Title: Housekeeping Assistant Supervisor

Company: Homewood Suites by Hilton

Location: Grand Rapids, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Housekeeping Assistant Supervisor” in Grand Rapids, MI, it’s important to consider the current market trends and industry standards. As of October 2023, the average hourly wage for similar roles typically ranges from $15 to $23 per hour, depending on factors such as experience, specific responsibilities, and the employer’s budget. If the rate you’re referring to falls within or above this range, it can be deemed competitive and aligned with local standards. Positions in the hospitality and healthcare sectors often pay at the higher end of this scale, especially for supervisory roles. Overall, assessing the provided rate in relation to these benchmarks will give a clear idea of its competitiveness and alignment with the industry.

Job description:

The Housekeeping Assistant Supervisor plays a vital role in assisting with the administration and coordination of housekeeping operations within designated sections. This position involves inspecting guest rooms to ensure adherence to cleaning standards, supporting Room Attendants as needed, and providing essential training. In the absence of the Housekeeping Supervisor, the Assistant Supervisor will take on all associated responsibilities.

Qualifications:

  • A minimum of 1 to 2 years of progressive experience in a hotel or related field is required.
  • A high school diploma or equivalent is essential.
  • Completion of college coursework in a related field is advantageous.
  • Previous supervisory experience is preferred.

Job Responsibilities:

  • Approach all interactions with guests and colleagues in a friendly and service-oriented manner.
  • Maintain consistent attendance in alignment with Aimbridge Hospitality standards, adapting to the varied scheduling needs of the hotel.
  • Uphold high standards of personal appearance and grooming, including the proper wearing of uniforms and name tags while on duty.
  • Adhere consistently to Aimbridge Hospitality standards and regulations, fostering safe and efficient hotel operations.
  • Conduct daily inspections of staff performance within assigned sections to ensure that cleanliness and productivity standards are consistently met.
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and communicate their availability to the Front Office.
  • Supervise the orderly closing of floors at the end of each day, ensuring that Room Attendants’ carts are clean and restocked with linens.
  • Ensure accurate records of daily assignments are completed, signed off on, and submitted to the Housekeeping Office in a timely manner.
  • Maintain a secure key control system.
  • Assist in supervising all Laundry and Housekeeping staff, holding them accountable for their performance.
  • Manage "Lost and Found" items in accordance with established standards.
  • Familiarize oneself with all Aimbridge Hospitality policies and House Rules.
  • Ensure all associates consistently demonstrate attentiveness, friendliness, helpfulness, and courtesy towards guests, managers, and fellow associates.
  • Maintain the overall cleanliness and orderliness of staff areas.
  • Carry an active pager/radio to ensure ongoing communication with the Front Office and/or Engineering throughout the shift.
  • Oversee the daily assignment of duties, ensuring that each Room Attendant and House Attendant is assigned tasks.
  • Monitor the cleanliness and organization of Room Attendants’ carts, linen closets, storage areas, stairways, and landings.
  • Provide daily updates to the Guest Services Manager on the status of all out-of-order rooms under Housekeeping supervision.
  • Initiate work orders for repairs and maintenance related to doors, plumbing, heating/air conditioning, electrical equipment, furniture, carpets, drapes, etc., and diligently follow through on each until completion.
  • Support the training of Room Attendants in a constructive and effective manner.
  • Motivate, coach, and counsel staff as necessary to promote professional development.
  • Collect all keys and assignment sheets at the end of each shift.
  • Attend management-required meetings.
  • Ensure regular maintenance and cleaning initiatives are completed on a biannual basis.
  • Monitor the needs of VIP guests and special requests.
  • Perform any other duties as assigned by management.

Job Posting Date: Fri, 08 Nov 2024 06:17:31 GMT

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