Housekeeping Supervisor-Great Wolf Lodge

Job Description

Job Title: Housekeeping Supervisor

Company: Great Wolf Lodge

Location: Traverse City, MI

Pay: $21.5 per hour

AI Pay Analysis: As of my last update, the hourly rate of $21.50 for a Housekeeping Supervisor in Traverse City, MI, is generally competitive, though it can vary based on several factors such as experience, the specific employer, and the local cost of living. According to industry data, the typical hourly wage for housekeeping supervisors in the broader region can range from approximately $18 to $25, depending on these variables. Therefore, while $21.50 is on the lower end of that spectrum, it aligns with the entry to mid-level pay for this role. However, for a more precise comparison, it’s advisable to check local job postings and salary surveys to account for any recent market shifts.

Job description:

Pay: $21.50 per hour

At Great Wolf, the Housekeeping Supervisor plays a pivotal role in enhancing the guest experience at Great Wolf Lodge by driving operational efficiency and effectiveness within the Housekeeping department. This leadership position is essential for the selection, training, staffing, and coaching of front-line staff, ensuring adherence to safety, quality, and timeliness standards.

Join Our Pack:

• Career Advancement: This is an excellent opportunity to start or progress your career through cross-training, a scholarship fund, and talent development programs at all levels.
• Exclusive Benefits: Enjoy special perks for you, your family, and friends, including discounted vacations and employee referral incentives.
• Learning Opportunities: Gain access to Great Wolf University for on-the-job training, functional training, and leadership development.
• Well-Being Focus: We offer flexible scheduling, a comprehensive wellness program, and support through our Employee Assistance Program and Employee Relief Fund.
• Diversity and Inclusion: Be a part of a team that celebrates diversity and inclusion through initiatives that recognize and welcome everyone.

Benefits:

• Comprehensive Medical, Dental, and Vision insurance
• Health Savings Account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time
• Paid parental leave

Essential Duties & Responsibilities:

• Lead and mentor housekeeping staff to meet and exceed cleanliness standards and operational efficiencies.
• Ensure the prompt turnover of all vacant and clean rooms; monitor stayovers, communicate early checkouts, and address issues with the front office.
• Provide coaching, support, and recognition to team members as needed.
• Uphold and advocate Great Wolf policies and collaborate with leadership on performance management for the department and its team members.
• Participate in staff scheduling, labor management, and forecasting.
• Engage in the development and implementation of training programs for both new hires and ongoing employee development.
• Create and assign daily tasks and projects to optimize team performance and maintain lodge cleanliness.
• Conduct daily meetings with Room Attendants and House Attendants to prioritize tasks and gather feedback.
• Relay pack feedback to leadership.
• Inspect guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control; provide constructive feedback to Room Attendants to enhance accountability and performance.
• Ensure cleanliness and organization of linen storage, trash rooms, and housekeeping carts, while promoting safety standards.
• Supervise staff activities to guarantee compliance with resort standards and manage time and attendance.
• Participate in recruitment processes and aid in the selection of talent for the housekeeping department.
• Assist in conducting regular team meetings and planning engagement activities for team members.
• Oversee the completion and proper communication of maintenance work orders and other department concerns.
• Schedule deep cleaning and carpet care according to a bi-yearly schedule and guest feedback.

Basic Qualifications & Skills:

• High school diploma or equivalent experience.
• A minimum of one year of experience in a Rooms Division supervisor or similar supervisory role.
• Previous hospitality or housekeeping experience or equivalent formal education.
• Familiarity with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook; experience with HotSos or similar systems.
• Strong interpersonal and verbal communication skills.
• Proven customer service skills, conflict resolution abilities, employee engagement, retention, and team-building skills; flexibility to work nights, weekends, and holidays as required.

Desired Qualifications & Traits:

• Bachelor’s degree.
• Previous housekeeping experience, preferably in a large family resort or hotel.
• Familiarity with Opera or similar systems.
• Bilingual in English and Spanish.
• Effective time management skills in a fast-paced environment.

Physical Requirements:

• Ability to lift up to 30 lbs.
• Capability to stand and walk for extended periods.
• Ability to bend, stretch, and twist.
• Tolerance for exposure to cleaning chemicals.

Application Instructions:
To apply, please click on “Apply Now” or chat with a recruiter located at the bottom of the screen on Great Wolf’s website. Upon submitting a brief application, all qualified candidates will be promptly invited to schedule an interview or attend an upcoming hiring event.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant. However, employees with access to compensation information as part of their essential job functions cannot disclose it to individuals who do not have such access, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation or hearing, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Posting Date: Sun, 03 Nov 2024 06:30:22 GMT

Apply now!