Housekeeping Supervisor-Great Wolf Lodge

Job Description

Job Title: Housekeeping Supervisor

Company: Great Wolf Lodge

Location: Mason, OH

Pay: $20.5 per hour

AI Pay Analysis: The hourly rate of $20.50 for a Housekeeping Supervisor in Mason, OH, is generally in line with industry standards, but it may vary based on factors like experience, the specific employer, and additional responsibilities. As of 2023, hourly wages for housekeeping supervisors in similar regions typically range from $18 to $25, with an average around $21 to $22 per hour. Therefore, while $20.50 is competitive, particularly for entry to mid-level roles, those with extensive experience or in higher-cost areas may expect higher compensation. Overall, this rate appears to be reasonable but may be less attractive for candidates seeking top-tier salaries or additional benefits.

Job description:

Pay: $20.50 per hour

At Great Wolf Lodge, the Housekeeping Supervisor plays a pivotal role in enhancing the guest experience by driving efficiency and effectiveness within the Housekeeping department. This leadership position is essential for the recruitment, training, staffing, and coaching of front-line staff, ensuring adherence to safety, quality, and timeliness standards.

Join our Pack:

• Career Growth: This is an excellent opportunity to initiate or advance your career, with access to cross-training, a scholarship fund, and talent development programs at all levels.

• Exclusive Perks: Enjoy a variety of benefits including discounted vacations and employee referral incentives for you, your family, and friends.

• Learn While You Earn: Benefit from Great Wolf University, which provides on-the-job training as well as functional and leadership development training.

• Wellness Focus: Experience flexible scheduling and access to a comprehensive wellness program, along with support from our Employee Assistance Program and Employee Relief Fund.

• Celebrate Diversity: Become part of a team that values diversity and inclusion through initiatives that foster a supportive and recognized environment.

Benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Telehealth Resources
• Life Insurance
• 401K with Employer Match
• Paid Vacation Time Off
• Paid Parental Leave

Essential Duties & Responsibilities:

• Lead and mentor housekeeping staff daily to uphold cleanliness standards and operational efficiencies.
• Ensure the timely turnover of all vacant and clean rooms; verify stayovers, report early check-outs, and communicate discrepancies with the front office.
• Provide coaching, encouragement, and recognition to team members.
• Understand and advocate for Great Wolf policies and procedures; collaborate with Housekeeping leadership for departmental performance management.
• Participate in staff scheduling, labor management, and forecasting.
• Contribute to the development and execution of training programs for new hires and ongoing training for existing staff.
• Generate and assign daily tasks, oversee projects, and optimize personnel to ensure lodge cleanliness and performance.
• Conduct daily meetings with Room and House Attendants to prioritize tasks and facilitate feedback.
• Escalate feedback from team members to leadership.
• Inspect guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control; guide staff in accountability and performance enhancement.
• Maintain cleanliness and organization in linen storage, trash rooms, and housekeeping carts; promote safety standards in these areas.
• Oversee staff compliance with resort standards concerning time management and attendance.
• Assist in the recruitment process and talent selection for the housekeeping department.
• Engage in team meetings and assist in planning engagement activities for team members.
• Ensure proper communication and escalation of maintenance work orders and other concerns to the relevant department.
• Schedule deep cleaning and carpet care based on biannual planning and guest feedback.

Basic Qualifications & Skills:

• High School diploma or equivalent experience
• Minimum of 1 year of experience in a Rooms Division supervisory role or similar position
• Prior hospitality or housekeeping experience or equivalent educational background
• Proficiency in Microsoft Office and general software systems; experience with Excel, Word, Outlook, and HotSos or similar applications
• Strong interpersonal and verbal communication skills
• Proven customer service, conflict resolution, employee engagement, retention, and team-building abilities
• Flexibility to work nights, weekends, and holidays as required

Desired Qualifications & Traits:

• Bachelor’s degree
• Previous housekeeping experience in a large family resort or hotel setting
• Experience with Opera or similar systems
• Bilingual in English and Spanish
• Effective time management skills in a fast-paced environment

Physical Requirements:

• Ability to lift up to 30 lbs
• Capability to stand or walk for extended periods
• Ability to bend, stretch, and twist as needed
• Tolerance for exposure to cleaning chemicals

Application Instructions:

To apply, click on "Apply Now" or engage with a recruiter via the chat feature on Great Wolf’s website. After a brief application, qualified applicants will receive an immediate invitation to set up an interview or attend an upcoming hiring event.

Position Close Date:

Great Wolf Lodge is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Posting Date: Fri, 07 Mar 2025 04:00:53 GMT

Apply now!