Housekeeping Supervisor-Gun Lake Casino

Job Description

Job Title: Housekeeping Supervisor

Company: Gun Lake Casino

Location: Wayland, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Housekeeping Supervisor in Wayland, MI, we need to compare it to the average pay in the region and industry standards. As of my last knowledge update in October 2023, the average hourly rate for a Housekeeping Supervisor in the U.S. generally ranges from $14 to $25, depending on experience, the specific employer, and cost of living factors. In a smaller town like Wayland, rates might be on the lower end of this spectrum, potentially around $15 to $20 per hour. If the offered rate falls within or exceeds this range, it can be considered competitive. However, without the specific hourly rate, it’s difficult to conclude definitively; generally, it’s advisable to benchmark against local job postings and other employers in the hospitality sector for a clearer assessment.

Job description:

As a Housekeeping Supervisor at our esteemed AAA Four Diamond Hotel Casino Resort, you will be instrumental in upholding the cleanliness, comfort, and overall satisfaction of our guests. Your leadership will guide a dedicated team of housekeeping professionals to maintain exemplary standards of cleanliness and operational efficiency, directly contributing to the property’s success and range of positive guest experiences.

At Gun Lake Casino Resort, each Team Member serves as an ambassador, playing a crucial role in our organizational culture and success. We empower our staff to take personal ownership in their contributions to Gun Lake Casino Resort, embodying the values encapsulated in the Seven Grandfather Teachings:

• Love: Cherish and support one another.
• Truth: Maintain honesty in all actions and interactions.
• Respect: Foster an environment where all individuals and all creations are valued.
• Bravery: Stand firm in doing what is right, particularly during challenging times.
• Honesty: Approach every situation with integrity and kindness.
• Wisdom: Utilize knowledge for the benefit of all.
• Humility: Recognize the equal value of every person.

In this Role:

• Lead, inspire, and manage a team of housekeeping and laundry personnel, ensuring efficiency and productivity in all cleaning operations.
• Provide mentorship, support, and training to uphold elevated standards of cleanliness and guest satisfaction, in alignment with AAA Four Diamond benchmarks.
• Deliver consistent training in service protocols to enhance delivery uniformity.
• Cultivate a collaborative work atmosphere that promotes teamwork and individual growth.
• Assist the Executive Housekeeper in managing daily operations, including staff scheduling, room assignments, maintenance requests, and a variety of guest services.
• Coordinate and supervise daily housekeeping functions, encompassing room cleaning, public space upkeep, and laundry tasks.
• Assign roles, track performance, and ensure conformity to established operational procedures and quality standards.
• Quickly and effectively resolve any operational challenges or guest concerns.
• Commit to the principles of Gun Lake Casino Resort’s “Unsurpassed Service” and maintain AAA Four Diamond service standards at all times.
• Prioritize guest satisfaction by swiftly addressing requests, inquiries, and concerns.
• Guarantee that guest accommodations and public areas are impeccably maintained and exceed guest expectations.
• Implement and ensure adherence to departmental policies that reflect Gun Lake Casino Resort’s Core Values, maintaining AAA Four Diamond service standards.
• Ensure compliance with health, safety, and regulatory mandates.
• Conduct routine inspections of guest rooms, public spaces, and back-of-house areas to verify adherence to cleanliness and orderliness standards as per Gun Lake Casino Resort and AAA guidelines.
• Enforce policies that ensure a safe environment for both guests and Team Members.
• Facilitate open communication between departments, particularly with the Front Desk, to maintain seamless coordination regarding room status and availability.
• Maintain effective dialogue with the Executive Housekeeper and other departmental leaders.
• Collaborate with various departments, including front office and maintenance, to promptly address guest needs and operational demands.
• Identify and remedy any operational deficiencies swiftly.
• Address guest concerns and resolve conflicts with professionalism and tact.
• Provide ongoing training and coaching to enhance the skills and effectiveness of housekeeping staff.
• Foster teamwork and collaboration to create an engaging and supportive work environment that promotes Employee Retention.
• Monitor inventory levels of cleaning supplies, linens, and amenities, ensuring timely replenishment as needed.
• Oversee the proper storage and handling of supplies to mitigate waste and uphold cost efficiency.
• Liaise with Purchasing and suppliers to secure timely delivery of necessary goods and services.
• Work alongside the Front Desk team to comprehend guest preferences and feedback, making necessary adjustments to enhance their overall experience.
• Manage any Team Member or guest-related challenges that may arise.
• Evaluate, supervise, and provide coaching feedback regarding Team Member performance.
• Suggest improvements for Team Member engagement and guest satisfaction while aiming to achieve targeted retention levels within the department.
• Perform other duties as assigned.

Essential Qualifications:

• Minimum age requirement of 21 years.
• A high school diploma or GED equivalent is required; some college education or a degree in hospitality or a related field is preferred.
• Prior supervisory experience in the housekeeping department of a luxury hotel or resort, ideally with a AAA Four Diamond or higher rating, is preferred.
• Familiarity with hotel/housekeeping management software is required; proficiency in Versa and MS Office is preferred.
• Demonstrated leadership and interpersonal skills with an ability to motivate and guide a team effectively.
• Exceptional organizational and time-management capabilities, coupled with a strong attention to detail.
• A solid understanding of housekeeping operations, including cleaning methods, equipment usage, and inventory control practices.
• Knowledge of health, safety, and sanitation regulations, as well as industry best practices.
• Strong communication and problem-solving abilities, with a capability to professionally engage with guests and staff alike.
• Capacity to articulate clearly in both spoken and written forms and to actively listen to team members and customers.
• Proficiency in reading, writing, and understanding English fluently.
• Flexibility to work extended hours, including nights, weekends, and holidays as required.
• Capability to thrive in a fast-paced and sometimes stressful environment while maintaining physical stamina and a positive attitude in interactions with guests, management, Team Members, and external contacts.
• Ability to resolve stressful situations with clients with grace, tact, and consideration.
• Willingness to collaborate effectively with others, communicate clearly, and accept guidance when necessary to reach departmental objectives.

Physical Requirements:

• Normal, corrected vision range, including the ability to perceive colors and differentiate letters, numbers, and symbols.
• Competence in reading, writing, and inputting information into a computer system.
• Physical ability to climb, bend, reach, walk, and stand for extended periods.
• Manual dexterity for operating equipment related to the job.
• Capacity to lift 50 lbs with or without assistance.
• A normal sense of smell, taste, touch, and hearing is necessary.
• Ability to sit and focus on a computer for extended periods.

Work Conditions:
Work is typically conducted in areas that may be unusually hot, cold, or noisy and may involve exposure to second-hand smoke. The work environment may be confined, requiring tasks to be performed within limited access areas. Duties may necessitate standing, walking, lifting, reaching, pushing, pulling, and gripping, and may involve using trained chemicals. You will have constant interaction with fellow Team Members and guests.

Disclaimer and Conditions of Employment:
This description is intended to outline the general nature and scope of work associated with this position and is not an exhaustive list of all responsibilities, duties, and skills required. All applicants must demonstrate authorization to work in the U.S. during the employment verification stages. The pre-employment process requires a successful completion of a criminal background investigation and drug test.

Indian Preference:
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians adheres to Native American preference in its hiring and employment practices.

Please note that Gun Lake Tribal Gaming Authority reserves the right to modify this job description as necessary.

Job Posting Date: Sun, 17 Nov 2024 06:15:00 GMT

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