Housekeeping Supervisor-Sage Hospitality

Detroit, MI
November 20, 2024
Full Time
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Job Description

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Job Title: Housekeeping Supervisor

Company: Sage Hospitality

Location: Detroit, MI

Pay:

AI Pay Analysis: To assess whether the hourly rate for a Housekeeping Supervisor in Detroit, MI, is competitive, we must consider both industry standards and local cost of living. As of late 2023, the average hourly wage for a Housekeeping Supervisor in the United States typically ranges from $16 to $25, with urban areas like Detroit potentially offering slightly higher compensation due to living expenses. If the hourly rate falls within or above this range, it is likely competitive; however, if it is significantly lower, it may not align with industry expectations. Additionally, factors such as required experience, specific employer policies, and benefits packages can influence overall competitiveness in the job market.

Job description:

Shinola Hotel is seeking a Housekeeping Supervisor dedicated to creating lasting memories and exceptional experiences for both guests and associates. As the world’s first Shinola Hotel, we have redefined the luxury hospitality landscape in Detroit, transforming from a watch company into a brand that leaves a profound impact on visitors and locals alike through our distinct products and services. With a deep-rooted commitment to honor Detroit’s history, the Shinola team is focused on crafting thoughtfully designed spaces and experiences. Join us at Shinola Detroit and immerse yourself in the artful hospitality our boutique hotel delivers.

As a member of Sage Hospitality Group, we are committed to excellence in all aspects of our operation. Our ethos revolves around enriching lives, one experience at a time. More than a mere slogan, we empower our employees to make positive contributions to the communities where we live and work. Through genuine service, we foster relationships with our guests, create value for our shareholders, and deliver unforgettable experiences.

We seek independent thinkers who possess an entrepreneurial spirit and challenge conventional norms. We encourage innovative risk-taking, welcoming individuals who embrace creativity. At Sage, we understand that your success extends beyond your daily responsibilities; it encompasses who you are as a person. That is why we are dedicated to investing in your personal and professional development. We invite you to consider joining our team!

Job Overview:
The Housekeeping Supervisor will oversee the operations of the housekeeping staff to promote a safe environment and deliver quality service in order to achieve maximum guest satisfaction, ensure asset protection, and minimize expenses.

Responsibilities:

  • Supervise the housekeeping team, facilitating open communication and providing training, coaching, and performance feedback to enhance operational efficiency.
  • Inspect the cleanliness of guest rooms, public areas, and back-of-house, ensuring compliance with safety protocols, standard operating procedures, and health regulations to uphold high cleanliness standards and guest satisfaction.
  • Assign tasks to staff, reviewing special requests and areas of focus to ensure a seamless housekeeping operation.
  • Distribute supplies and equipment to staff at the beginning of each shift to manage inventory and maintain adequate resource availability while controlling costs.
  • Address guest requests, concerns, and issues to guarantee satisfaction. Maintain accurate records of lost and found items and respond to inquiries to uphold service standards.
  • Implement emergency training and procedures to safeguard the hotel, guests, staff, and company assets.

Qualifications:
Education/Formal Training:

  • High school diploma or equivalent experience required.

Experience:

  • A minimum of one to two years of experience in a related position is required.

Knowledge/Skills:

  • Familiarity with housekeeping operations and hotel services acquired through on-the-job experience.
  • Strong supervisory skills are essential.

Physical Demands:
The physical demands described are representative of what must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  • Ability to lift up to 50 lbs. of linen, supplies, or furniture; push and pull housekeeping carts and vacuum cleaners weighing up to 50 lbs.
  • Carry up to 35 lbs. of supplies; bend to pick up items, clean guest rooms, and perform trash removal.
  • Communicate effectively regarding information and hotel services to management and guests.
  • Inspect guest rooms and public areas, and review reports without difficulty.
  • Frequent mobility throughout the hotel with continuous standing (90% of the shift) and occasional stair climbing (approximately 100 steps), and climbing ladders (approximately 3 feet high, about 2% of the shift).

Environment:

  • Engaging in prolonged vigorous physical activity in a climate-controlled environment, with occasional exposure to excessive heat and humidity in laundry areas.

Benefits:

  • Comprehensive health care package including medical, dental, and vision insurance.
  • Participation in the Company’s 401(k) and/or Roth programs with employer matching.
  • Medical savings/spending plans, including an employer-contributed Health Savings Account and flexible spending accounts.
  • Employer-covered life and accidental death & dismemberment insurance with supplemental options available.
  • Employee assistance program.
  • Pet insurance options.
  • Exceptional discounts on hotels, restaurants, and more.
  • Eligibility for the Employee Referral Bonus Program, offering up to $1,000 per referral.

Job Posting Date: Wed, 20 Nov 2024 06:04:58 GMT

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