HVAC/R Service Manager – Light Commercial-CoolSys

Job Description

Job Title: HVAC/R Service Manager – Light Commercial

Company: CoolSys

Location: Warren, MI

Pay: $95000 per year

AI Pay Analysis: An annual salary of $95,000 for an HVAC/R Service Manager – Light Commercial in Warren, MI translates to an hourly rate of approximately $45.67, which is competitive compared to the industry standards in the region. According to data from sources like the Bureau of Labor Statistics and industry salary surveys, HVAC service managers typically earn between $75,000 and $110,000 per year, depending on experience, scope of responsibilities, and market demand. Given the cost of living in Warren and the specialized skills required for this role, the offered salary appears to be on the higher end of the spectrum, indicating that it is likely aligned with or above average for similar positions in the area.

Job description:

With over 150 years of experience, CoolSys, headquartered in Southern California, stands as a market leader in indoor environment solutions. Our extensive range of premier services encompasses HVAC and refrigeration installations, remodeling, service and maintenance, as well as energy solutions, which include advanced controls and lighting systems. We proudly serve a diverse clientele across retail, commercial, food service, educational, healthcare, and industrial sectors.

Why Join Us?
At CoolSys, we recognize that our success is built on the foundation of our talented workforce. Our comprehensive employee benefits package includes:

• Competitive compensation
• Medical, Dental, Vision, and Prescription coverage
• Paid vacation and holidays
• 401(K) matching
• Life insurance, Accidental Death & Dismemberment (AD&D), and long-term disability coverage
• Tuition reimbursement
• Nationwide opportunities
• Employee discounts on vehicles, hotels, theme parks, selected cell phone plans, and more
• Pet insurance
• Legal plan and identity theft protection

Responsibilities:
Project and Business Responsibilities:

• Manage the Service Profit & Loss (P&L) for assigned branches.
• Forecast manpower requirements effectively.
• Prioritize customer calls and coordinate with dispatch accordingly.
• Ensure timely completion of customer requirements and service calls.
• Adhere to and approve work orders in compliance with customer regulations.
• Review dashboards and financial reports, taking necessary actions as appropriate.
• Oversee the procurement of parts and supplies.
• Maintain regular communication with customers to align expectations.
• Address and resolve issues that may impact customer satisfaction.
• Ensure effective management of fleet, parts, and materials inventory, addressing discrepancies promptly.
• Foster and sustain long-term relationships with customers and subcontractors.

People Responsibilities:

• Communicate company strategy, set expectations, and hold teams accountable for results.
• Provide leadership, cultivate a collaborative team environment, and acknowledge team achievements.
• Conduct interviews, selection, hiring, and onboarding of supervisors, team leads, and technicians.
• Schedule and dispatch technicians efficiently, considering skill level, location, and call volume.
• Manage performance and offer training, coaching, and feedback to Supervisors, Team Leads, and Technicians.
• Utilize metrics to drive accountability and enhance performance.
• Ensure compliance with Service policies and procedures, including electronic Service orders, refrigerant tracking, and time and attendance.
• Promote the use of Personal Protective Equipment (PPE) and adherence to safe practices among all employees.
• Guarantee that customer service and work quality meet customer requirements and Source standards.

Qualifications:
Project and Business Management:

• High school diploma, GED, or completion of a trade program or technical school; a college degree is advantageous.
• Over 10 years of experience in the refrigeration/HVAC service, commercial construction, or a related field.
• In-depth knowledge of commercial refrigeration and HVAC principles, including service hour estimation, labor forecasting, and relevant disciplines.
• Proficient in understanding and managing P&L.
• Demonstrated business acumen with strong organizational and multitasking capabilities.
• Strong problem-solving skills and sound judgment.
• Excellent verbal, nonverbal, written communication, and presentation skills.
• Exceptional customer service abilities, fostering strong relationships while proactively addressing concerns.
• Familiarity with job site safety and ensuring compliance with safety practices.
• Ability to adhere to company policies, procedures, and applicable laws.
• Proficiency with standard business tools such as Email, Word, Excel, Work Order/Dispatch Software, and Enterprise Resource Planning (ERP) software.
• Valid driving record.

People Management:

• At least 5 years of experience in people management.
• Proven leadership skills, with experience managing a diverse, multi-disciplinary workforce.
• Proficient in coaching, training, and team development.
• Ability to manage time, delegate tasks, and ensure positive outcomes.

Join Us:
With a family of 26 diverse brands, CoolSys thrives on the dedication of our valued employees, who are integral to our ongoing growth and success. We invite you to be a part of this journey!
Connect with us to learn more about your future with CoolSys.

CoolSys is an equal employment opportunity/affirmative action employer. We welcome applications from all qualified individuals, regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics.
Pre-employment background checks (including criminal history and Motor Vehicle Record for driving positions) and drug testing are mandatory for all roles. CoolSys will consider qualified applicants with criminal histories in accordance with federal, state, and local laws.

Job Posting Date: Sat, 02 Nov 2024 06:53:44 GMT

Apply now!