HVAC/R Service Manager – Light Commercial-CoolSys

Job Description

Job Title: HVAC/R Service Manager – Light Commercial

Company: CoolSys

Location: Southfield, MI

Pay: $95000 per year

AI Pay Analysis: An annual salary of $95,000 for an HVAC/R Service Manager – Light Commercial in Southfield, MI translates to an hourly rate of approximately $45.67, which is competitive within the industry. According to industry data, HVAC Service Managers typically earn between $80,000 and $120,000 annually, depending on experience, skill level, and regional cost of living. Southfield’s economic landscape and its proximity to the Detroit metropolitan area often lead to higher compensation due to demand for skilled technicians in the light commercial sector. Thus, this rate aligns well with the prevailing market conditions, making it a competitive offer for the role.

Job description:

With over 150 years of expertise and based in Southern California, CoolSys is recognized as the premier provider of indoor environment solutions. Our comprehensive range of top-tier services encompasses HVAC and refrigeration installations, remodels, service and maintenance, as well as energy solutions, including controls and lighting. We proudly serve a diverse clientele in the retail, commercial, food service, educational, healthcare, and industrial sectors.

Why Join Us:
At CoolSys, we believe that the foundation of our success lies in recruiting exceptional talent. We are pleased to offer a robust employee benefits package, which includes:

• Competitive compensation
• Comprehensive medical, dental, vision, and prescription coverage
• Paid vacation and holidays
• 401(K) matching program
• Life insurance, AD&D, and long-term disability coverage
• Tuition reimbursement opportunities
• Nationwide career opportunities
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills, and more
• Pet insurance
• Legal services and identity theft protection

Responsibilities:

Project/Business Responsibilities:

• Manage the Service Profit and Loss (P&L) for designated branch(es).
• Forecast manpower requirements effectively.
• Prioritize customer inquiries and coordinate with dispatch accordingly.
• Ensure adherence to customer requirements and timely completion of calls.
• Validate strict compliance with customer regulations and approve work orders.
• Review dashboards and financial reports, taking necessary actions.
• Oversee the procurement of parts and supplies.
• Maintain consistent communication with customers to meet their expectations.
• Address and resolve issues or problems affecting customer satisfaction.
• Manage and maintain fleet, parts, and materials inventory while resolving discrepancies promptly.
• Cultivate and sustain long-term relationships with customers and subcontractors.

People Responsibilities:

• Clearly communicate company objectives, set expectations, and hold the team accountable for outcomes.
• Provide leadership, foster a collaborative team environment, and recognize team accomplishments.
• Conduct interviews, select, hire, and oversee the onboarding process for supervisors, team leads, and technicians.
• Ensure that technicians are scheduled and dispatched efficiently based on skill level, location, and call volume.
• Manage performance and deliver training, coaching, and constructive feedback to Supervisors, Team Leads, and Technicians.
• Utilize metrics to enforce accountability and enhance performance.
• Ensure compliance with service policies and procedures, including eSO, refrigerant tracking, time, and attendance.
• Promote the use of personal protective equipment (PPE) and safe practices among all employees.
• Guarantee that customer service and work quality align with customer expectations and Source standards.

Qualifications:

Project/Business Management:

• High school diploma, GED, or completion of a trade program or technical school; a college degree is preferred.
• A minimum of 10 years of experience in the refrigeration/HVAC service, commercial construction, or a related field.
• In-depth knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and managing multiple disciplines related to the area of responsibility.
• Proficient in understanding and managing Profit and Loss statements.
• Demonstrated business acumen and the ability to manage multiple priorities efficiently with strong organizational skills.
• Ability to problem-solve and exercise sound judgment.
• Excellent verbal, nonverbal, and written communication and presentation skills.
• Strong customer service orientation, with the capacity to proactively address customer issues and build solid relationships.
• Knowledge of jobsite safety protocols, ensuring compliance with safe work practices and regulations.
• Ability to adhere to all company policies and applicable State and Federal laws.
• Competent in utilizing standard business tools, including email, Word, Excel, Work Order/Dispatch Software, and Enterprise Resource Planning (ERP) software.
• A clean driving record.

People Management:

• Over 5 years of experience in people management.
• Proven leadership skills, with experience in managing a diverse, multi-discipline workforce.
• Proficient in coaching, training, and developing team members.
• Skilled in time management, delegation, and ensuring successful outcomes.

Join Us:
Today, the CoolSys family comprises 26 distinct companies. Our dedicated employees are integral to our ongoing growth and success. We invite you to be a part of this journey! Connect with us and learn more about what we offer.

CoolSys is an Equal Employment Opportunity/Affirmative Action Employer. We encourage qualified individuals from all backgrounds—including those based on age, race, color, disability, ethnicity, family or marital status, gender identity or expression, national origin, physical and mental ability, political affiliation, religion, sexual orientation, socio-economic status, veteran status, and other distinguishing characteristics—to apply.

Please note that pre-employment background screening (including criminal and motor vehicle record checks for driving positions) and drug testing are mandatory for all roles. CoolSys will consider qualified applicants with criminal histories in a manner consistent with applicable laws.

Job Posting Date: Sat, 02 Nov 2024 08:58:48 GMT

Apply now!