Insurance Customer Service Representative-Pete Quakkelaar – Farm Bureau Insurance Agency

Job Description

Job Title: Insurance Customer Service Representative

Company: Pete Quakkelaar – Farm Bureau Insurance Agency

Location: Byron Center, MI

Pay: $36000 – 52000 per year

AI Pay Analysis: The annual salary range of $36,000 to $52,000 for an Insurance Customer Service Representative in Byron Center, MI translates to an hourly rate of approximately $17.31 to $25.00. This range is competitive and aligns well with industry standards for customer service roles in the insurance sector, where similar positions typically offer salaries between $30,000 and $50,000 depending on experience, responsibilities, and local cost of living. Given that Byron Center is part of the Grand Rapids metropolitan area, which has a relatively moderate cost of living, this compensation structure is reasonable and likely attractive for entry to mid-level candidates in the field.

Job description:
Benefits:
– Competitive salary
– Comprehensive training and development opportunities
– Signing bonus

The Customer Service Representative at the Quakkelaar Insurance Agency, representing the Michigan Farm Bureau Family of Companies, plays a crucial role in fostering robust customer relationships. This position entails responding to customer inquiries and concerns with efficiency and professionalism through daily interactions with clients, insurance carriers, and team members while executing specific service and marketing tasks.

Perks:
– Discounts on personal insurance products
– Paid time off
– Financial support for continuing education
– Opportunities for professional advancement
– Job stability in a growing industry
– Bonus based on loss ratio
– Casual dress code
– Collaborative small office environment

Responsibilities:
– Deliver exceptional service to existing clients by managing policy updates, providing quotes, processing payments, addressing inquiries, and supplying necessary documentation.
– Respond to customer calls and correspondence regarding both new and existing insurance policies, as well as handling all claims, including regular and after-hours claims.
– Assist new clients in identifying their needs, gathering requisite information, researching policy options, presenting alternatives, finalizing and binding new coverage, canceling outdated policies, and negotiating with carriers as necessary.
– Schedule appointments and client consultations to review existing policies, assess liability limits and exposures, explore additional coverage needs, evaluate replacement costs, complete account rounding, and facilitate policy renewals.
– Engage with customers to provide in-depth information about products and services, generate quotes for new business, process new applications and renewals, manage account cancellations, accept payments, and furnish requested documentation.
– Address product or service issues by clarifying customer concerns, identifying the root cause of issues, selecting and communicating effective solutions, expediting corrections or adjustments, and following up to ensure resolution.
– Review policy audits for accuracy and facilitate necessary adjustments with clients and carriers.
– Maintain detailed records of customer interactions and transactions, documenting inquiries, responses, and actions taken within the agency management system.
– Collaborate with team members by sharing expertise, addressing questions, and participating in formal and informal meetings as required.

Qualifications:
– A valid State of Michigan Property and Casualty insurance license is essential, alongside a minimum of two years of account management experience in personal and commercial lines insurance preferred.
– A strong understanding of insurance products, usage, rating procedures, underwriting protocols, coverage options, and industry operations is preferred. A willingness to learn and adapt, combined with a collaborative spirit, is vital.
– Exemplary customer service orientation and a professional phone demeanor are required, along with strong written and verbal communication skills and proficiency in mathematics to perform calculations accurately.
– Candidates should exhibit a sense of urgency, keen attention to detail, organizational skills, the ability to multitask, effective follow-up capabilities, and competence in handling challenging customer situations and complex problem-solving independently.
– Strong time management skills, a mindset of personal accountability, and proficiency with technology and computer systems, including agency management software, rating tools, and navigation of carrier websites, are also necessary.

Job Posting Date: Fri, 20 Dec 2024 08:17:44 GMT

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