Lifeguard-Goldfish Swim School

Job Description

Job Title: Lifeguard

Company: Goldfish Swim School

Location: North Canton, OH

Pay: $10.5 – 15 per hour

AI Pay Analysis: The hourly rate of $10.50 to $15 for a lifeguard in North Canton, OH, is generally competitive but slightly on the lower end compared to prevailing industry standards. According to sources like the U.S. Bureau of Labor Statistics and local job postings, lifeguard positions typically pay between $12 to $18 per hour depending on experience, certifications, and the specific facility. The offered range may attract entry-level candidates or those working at community pools, but experienced lifeguards with certifications such as CPR and first aid could expect higher pay, suggesting that the rate may need to be adjusted for better talent retention and recruitment. Overall, while it is within the realm of acceptable wages, it could be enhanced to align better with the demands of the role and the local market expectations.

Job description:
Promotes exceptional customer service while processing sales and registration transactions. As the primary point of contact for both prospective and current Goldfish customers, this role is instrumental in presenting a positive and professional image of the company.

Duties and Responsibilities:
1. Answer incoming calls, respond to inquiries, take messages, and effectively screen and direct calls in a professional manner.
2. Process student registrations utilizing effective sales and customer service techniques.
3. Schedule and manage birthday and pool parties, overseeing the performance of the birthday party staff.
4. Address and resolve customer concerns and complaints with a professionalism that reflects the company’s values.
5. Assist clients with merchandise purchases and vending operations.
6. Greet parents and students at the front desk, checking in students using the attendance tracking system.
7. Maintain cleanliness and organization of the front desk area, snack shack, changing areas, restrooms, and observation areas.
8. Oversee the snack shack area and provide guidance to the snack shack staff to ensure smooth operations.
9. Regularly check voicemail and email correspondence, ensuring timely responses.
10. Update informational displays with accurate promotions and literature in a timely manner.
11. Provide occasional administrative support to management personnel, including the General Manager and Assistant General Manager.
12. Conduct collection calls to address open account issues.
13. Prepare student lesson schedules twice daily for instructors and management staff.
14. Enforce safety rules and regulations to minimize accidents and administer first aid when necessary.

Education and Experience: A high school diploma or GED is required; some college education is preferred. A minimum of two years of prior customer service and/or administrative office experience is necessary. Proficiency in computer skills at an intermediate level, particularly with Microsoft Word, Excel, and other relevant software systems, is essential.

Certificates and Licenses: CPR, First Aid, and AED certification are required.

Job Posting Date: Wed, 05 Mar 2025 05:48:21 GMT

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