Lifeguard-Goldfish Swim School

Job Description

Job Title: Lifeguard

Company: Goldfish Swim School

Location: North Canton, OH

Pay: $10.5 – 15 per hour

AI Pay Analysis: The hourly rate of $10.50 to $15 for a lifeguard position in North Canton, OH, is generally on the lower end of the spectrum when compared to industry standards. As of 2023, lifeguard wages in the United States typically range from $12 to $20 per hour, depending on factors such as experience, certifications, and the specific demands of the job. While entry-level positions may start at around $10.50, more experienced lifeguards or those with additional certifications (like CPR or AED) often command higher wages. In Ohio, a similar regional wage range can be observed, suggesting that while the provided rate may attract applicants, it may struggle to retain skilled lifeguards looking for more competitive compensation.

Job description:
Promotes exceptional customer service while efficiently processing sales and registration transactions. Serves as the initial point of contact for both prospective and current Goldfish customers, thereby playing a crucial role in presenting a positive image of the company.

Duties and Responsibilities include, but are not limited to, the following:

1. Handles telephone communications by responding to inquiries, taking messages, and screening and directing calls with professionalism.
2. Facilitates student registrations utilizing effective sales and customer service techniques.
3. Coordinates and manages birthday and pool party schedules while supervising the birthday party staff.
4. Addresses customer concerns and complaints using a professional and solution-oriented approach.
5. Assists clients with merchandise purchases and vending operations.
6. Welcomes parents and students as they arrive at the front desk and checks in students using the attendance tracking system.
7. Ensures the cleanliness and organization of the front desk area, snack shack, changing rooms, restrooms, and observation areas.
8. Monitors the snack shack area, providing guidance and support to the snack shack staff.
9. Checks voicemail and email correspondence, responding promptly and professionally.
10. Updates informational displays with accurate and timely promotions and literature.
11. Offers occasional administrative support to management personnel, including the General Manager and Assistant General Manager.
12. Conducts collection calls to resolve outstanding account issues.
13. Prepares student lesson schedules twice daily for use by instructors and management staff.
14. Enforces safety regulations to prevent accidents and administers first aid when necessary.

Education/Experience: A high school diploma or GED is required, with some college education preferred. A minimum of two years of prior experience in customer service and/or administrative office roles is required. Intermediate computer skills, including proficiency in Word, Excel, and other software systems, are essential.

Certificates and Licenses: CPR, First Aid, and AED certification are required.

Job Posting Date: Sun, 01 Dec 2024 23:51:07 GMT

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