LOBBY SUPPORT SPECIALIST-Muskegon County

Job Description

Job Title: LOBBY SUPPORT SPECIALIST

Company: Muskegon County

Location: Muskegon, MI

Pay: $16.82 – 21.17 per hour

AI Pay Analysis: The hourly rate of $16.82 to $21.17 for a “Lobby Support Specialist” in Muskegon, MI, falls within a competitive range for entry-level to mid-level roles in customer service or administrative support, which typically pay between $15 to $25 per hour in similar regions. Given that Muskegon has a lower cost of living compared to larger urban areas, this pay scale is generally aligned with industry standards for comparable positions. Additionally, factors such as the specific responsibilities of the role, the organization’s budget, and employee benefits can further impact competitiveness, but overall, this rate appears to be reasonable for the local job market.

Job description:

A Lobby Support Specialist plays a vital role in fostering a welcoming environment for individuals seeking services, particularly those living with mental illness, developmental disabilities, and/or substance use challenges. Under the general direction and supervision of the Clinical Services Manager or Supervisor, this position entails greeting individuals as they arrive at the Mental Health Center lobby and coordinating with the injection clinic, front desk, and medication pod to ensure timely service delivery. The Lobby Support Specialist is responsible for facilitating the care of individuals by cultivating relationships with them, their families, guardians, support systems, and key personnel in their lives.

Required Minimum Entrance Qualifications

1. A high school diploma or a certificate of completion of the General Educational Development (GED) test.
2. A history of being a consumer of mental health services, with a primary diagnosis of a mental health condition and at least one (1) year of treatment.
3. Strong personal knowledge stemming from lived experience with a mental health condition that has significantly disrupted daily life.
4. Experience in navigating complex mental health treatment services.
5. Self-identification as having a mental health condition that has caused substantial life disruption, accompanied by the willingness to share personal recovery stories to support others.
6. A valid driver’s license, with the ability to obtain a Michigan Driver License within 30 days of employment.
7. Reliable transportation that may be necessary for carrying out job responsibilities.

Preferred but Not Required

1. Bilingual candidates are highly desirable.
2. Experience in the Armed Services is valued.
3. Knowledge of or lived experience with substance use challenges is preferred.

Physical Conditions / Work Location
The position primarily involves sedentary work, with occasional lifting of objects weighing thirty-five (35) pounds or less.

The Lobby Support Specialist will be stationed within the office of Community Mental Health Services and the program location of HealthWest.

Additional Information
Applicants for County employment may be required to undergo a post-offer criminal background check, contingent upon the nature and assignment of the position. The offer of employment will depend on the results of the background check. Appointees must satisfactorily complete a probationary period before their appointment can be regarded as permanent.

Applicant Review Procedure
Applicants may request a review of any determination or action taken by the County regarding their employment application. Such inquiries should be directed to the County Human Resources Department.

The purpose of this recruitment is to establish an eligible list from which to fill current and future vacancies in this classification within the County system. The Department Head will have the discretion to select candidates who meet the required minimum entrance qualifications. This list will remain valid for three months unless it is exhausted or extended.

Muskegon County is an Equal Opportunity Employer and has adopted a Veterans Preference Policy that recognizes qualifying military service. Hourly, seasonal, and temporary employees are not eligible for County benefits.

Job Posting Date: Sun, 19 Jan 2025 04:18:12 GMT

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