Luxury Concierge-Village Green

Cleveland, OH
December 25, 2024
Part Time
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Average Pay*: $18 - $25
*average hourly rate for this position in your area
Deadline date:
$16 - $18

Job Description

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Job Title: Luxury Concierge

Company: Village Green

Location: Cleveland, OH

Pay: $16 – 18 per hour

AI Pay Analysis: An hourly rate of $16 – $18 for a Luxury Concierge role in Cleveland, OH, is relatively low compared to industry standards, especially considering that luxury concierge positions typically require high levels of customer service skills, industry knowledge, and sometimes previous experience in hospitality or related fields. Nationally, salaries for similar roles often range from $20 to $30 per hour or more, particularly in metropolitan areas or upscale venues. Additionally, cost of living and the demand for such specialized services in Cleveland could further influence compensation. Therefore, this rate may not be competitive, particularly for attracting and retaining qualified candidates in the luxury sector.

Job description:

Village Green is actively seeking enthusiastic individuals to become part of our Customer Service team, serving as the first point of contact at our award-winning apartment communities.

The Concierge plays a crucial role as a customer service representative for both prospective and current residents. Responsibilities include serving as the hospitality ambassador on-site, ensuring that residents, visitors, prospects, and vendors are greeted warmly and professionally. This position addresses residents’ requests, questions, and needs, acts as a liaison to the Management office, and assists in the leasing process when the leasing office is closed or when demands dictate. Compensation for this role ranges from $16 to $18 per hour, in addition to a quarterly bonus.

Essential Job Functions and Responsibilities:

  • Greet residents and guests with courtesy and friendliness upon their arrival.
  • Develop familiarity with community attractions and local amenities to provide informed recommendations when requested.
  • Supply brochures, floor plans, and other informational materials to clients.
  • Complete guest cards, offer mini tours, and represent leasing interests during off hours.
  • Retrieve packages for residents.
  • Provide refreshments for residents and guests.
  • Maintain the Concierge Binder.
  • Ensure the front lobby is stocked with magazines, informational collateral, maps, transportation schedules, menus, and other items as specified in the binder.
  • Utilize the Internet to assist with providing detailed information to residents and guests.
  • Maintain a clean and organized front desk, lobby area, and storage closets as applicable.
  • Prepare incident reports and related documentation.
  • Adhere to established policies regarding fair housing.
  • Communicate courteously and professionally with co-workers, management, residents, vendors, and all external contacts.
  • Safeguard the confidentiality of co-workers, management, owners, past and current residents, vendors, and all external contacts.

Qualifications:

Requirements:

  • Ability to apply sound judgment in assisting residents and their guests.
  • Flexibility to work a varying schedule, including any day of the week.
  • Capacity to resolve minor issues while maintaining a friendly and professional demeanor.
  • Effective communication skills.
  • Strong team orientation.

We are proud to be an equal opportunity employer committed to diversity. We encourage all individuals, regardless of personal characteristics, to apply. Our locations are drug-free, and pre-employment drug testing is required. Background checks are also conducted prior to the commencement of employment.

Job Posting Date: Wed, 04 Dec 2024 23:21:52 GMT

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