Luxury Day Spa Supervisor-Woodhouse Day Spa

Job Description

Job Title: Luxury Day Spa Supervisor

Company: Woodhouse Day Spa

Location: Rocky River, OH

Pay: $36000 – 41000 per year

AI Pay Analysis: The hourly rate for a “Luxury Day Spa Supervisor” in Rocky River, OH, translating to an annual salary of approximately $36,000 to $41,000, appears to be on the lower end compared to industry standards. According to various salary databases and reports, spa supervisors in luxury settings typically earn between $45,000 to $60,000 annually, depending on experience, specific responsibilities, and the local market. Given the cost of living in the area and the expectations of luxury service roles, this salary range may not be competitive, potentially impacting the ability to attract and retain skilled professionals in this position.

Job description:
Benefits:
– Dental insurance
– Employee discounts
– Health insurance
– Vision insurance

Full Job Description

LUXURY DAY SPA SUPERVISOR: THE WOODHOUSE DAY SPA, Rocky River, Ohio.

Who We Are:
At The Woodhouse Day Spa, we are dedicated to providing indulgent spa experiences that allow everyone to relax and rejuvenate. As a leader in crafting affordable luxury experiences across the United States, we bring a true luxury day spa to Orange Village, specializing in over 70 unique treatments that promote the ultimate in self-care. The Woodhouse stands out in the Rocky River market by delivering exceptional spa services within a distinctive environment aimed at refreshing our guests both inside and out. Our mission is to help clients escape the stresses of everyday life and renew their spirits, guaranteeing meticulous service where perfection is the standard—if it isn’t perfect, it’s free!

We are currently seeking a Spa Supervisor to ensure the smooth operation of our front desk. If you thrive in a vibrant atmosphere and take pride in providing outstanding service and support, we encourage you to continue reading.

Who You Are:
You understand the significance of first impressions and are passionate, enthusiastic, and committed to excellence. Your outgoing and friendly demeanor, coupled with exceptional organizational skills, make you an ideal candidate. If you relish the idea of a luxurious spa experience as much as we do, we want to hear from you!

What You’ll Be Doing:
– Oversee the closing procedures of the spa, adhering to end-of-day guidelines while preparing the facility for the following day’s operations and ensuring security of the premises.
– Lead front desk staff and licensed professionals, ensuring adherence to protocols, addressing inquiries, and recognizing outstanding employee performance.
– Provide professional and courteous service to all guests, consistently delivering above-and-beyond experiences and identifying areas for improvement.
– Warmly greet guests and manage phone inquiries, collect payments, recommend services, and create a welcoming atmosphere.
– Introduce guests to the Woodhouse Experience with a thorough facility tour, highlighting amenities that will enhance their visit.
– Clearly articulate our spa treatment menu and packages to guests.
– Educate guests on our signature product lines to assist in their at-home spa regimen.
– Deliver exceptional service that exceeds expectations, fostering guest retention and encouraging return visits.
– Achieve sales targets through effective promotion of gift cards and retail products.
– Engage in neighborhood marketing and community outreach initiatives.
– Serve as a brand ambassador, ensuring a clean, safe environment complemented by the right ambiance to deliver a memorable experience.
– Be willing to assist with any tasks that enhance guest satisfaction, contributing to the overall success of the spa.

Skills and Qualifications You Need:
– Strong administrative, organizational, communication, and troubleshooting abilities.
– Effective listening and responsiveness skills.
– Adaptability to changing needs and priorities.
– Proficiency in utilizing software systems and tools to optimize spa performance.
– Ability to manage multiple tasks efficiently in a fast-paced environment, including answering phone calls promptly.
– Keen attention to detail, ensuring a tidy spa environment and well-informed staff.
– A deep understanding that serving and assisting others yields personal satisfaction, with a focus on the small details that make The Woodhouse special. We aim to “Surprise and Delight” our guests with thoughtful gestures.
– Enthusiasm for experiencing spa services such as massages, manicures, pedicures, and facials to better communicate the benefits and goals of relaxation, refreshment, and renewal.

Physical Demands:
– This role requires the ability to stand for extended periods and engage with computer/phone systems continuously.

Job Type:
Full-time position requiring availability to work weekends and evenings. As a luxury day spa, a significant volume of our clientele visits on weekends, and the supervisor will typically close the facility around 8:30 PM. Previous supervisory experience is essential. Competitive compensation is offered.

Salary: $36,000.00 – $41,000.00 per year

Benefits:
– Health insurance
– Paid time off
– Dental insurance
– Employee discounts
– Flexible schedule
– Life insurance
– Vision insurance

Schedule:
– 8-hour shifts
– Monday to Friday
– Weekend availability

Ability to commute/relocate:
– Reliable commuting or relocation to Orange, OH 44122 is required prior to starting work.

Education:
– High school diploma or equivalent (preferred)

Experience:
– Minimum of 1 year in customer service (preferred)

Work Location: One location

Hiring Insights:
We are looking to hire one candidate for this role.

Job Posting Date: Sun, 23 Mar 2025 07:55:00 GMT

Apply now!