Job Description
Job Title: Maintenance Technician
Company: Dish Network
Location: Traverse City, MI
Pay: $18.75 per hour
AI Pay Analysis: An hourly rate of $18.75 for a Maintenance Technician in Traverse City, MI, is generally considered competitive but may vary based on experience, skills, and specific employer factors. As of recent data, the average hourly wage for Maintenance Technicians in Michigan typically ranges from $16 to $24, with the Traverse City area likely reflecting similar trends due to the regional cost of living and demand for skilled trades. Therefore, while $18.75 is within the lower to mid-range for this role, candidates with specialized skills or certifications might expect higher compensation, indicating that the offer aligns with industry standards but could be enhanced for highly skilled individuals or for those with extensive experience.
Job description:
EchoStar is redefining the landscape of connectivity, with a portfolio that encompasses satellite television services, live streaming, on-demand programming, smart home installation services, and mobile plans and products. Our esteemed brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.
Our Technicians play a pivotal role in delivering TV and Smart Home solutions to millions of customers. In this position, you will receive comprehensive training to help you champion a world-class customer experience, engaging and connecting with fellow Americans in every home you service. As the backbone of our organization, your commitment to excellence ensures outstanding customer interactions. This dedication has yielded notable results; in 2023, DISH was honored with the J.D. Power award for Customer Satisfaction, marking our sixth consecutive year at the top.
What’s in it for you?
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Career Growth: Many of our current operations leaders began in this role, with additional technicians having transitioned into various departments within DISH to embrace new challenges. Your perseverance and determination will lead to rapid advancement in an organization that prioritizes your success.
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Compensation Increases: Guaranteed promotion to Level 1 after six months, including a $1.00 per hour pay increase. Performance-driven promotions afford automatic pay increases of 5% at Level 2 and 10% at Levels 3 and 4.
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Performance Incentives: Opportunity to earn up to $6,400 in your first year and $9,100 in subsequent years through performance-based bonuses. Additionally, high performers can earn AwardPerqs, redeemable for a variety of rewards, including travel experiences and electronics.
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Comprehensive Benefits: Includes paid training, time off, and holidays, along with Medical, Dental, Vision, and Life Insurance options, including a Health Savings Account.
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Workplace Variation: Enjoy a dynamic role that allows for independent problem-solving, collaboration with fellow technicians, and meaningful engagement with loyal customers.
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Exclusive Perks: Receive complimentary DISH TV programming valued at $114.99 monthly, plus discounts on Sling TV and Boost Mobile plans.
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Financial Security: A 401(K) plan with company match and an Employee Stock Purchasing Program (ESPP) to support your financial future.
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Continued Education: Tuition reimbursement available to enhance your career development.
- Tools Provided: DISH supplies the necessary van, tools, and uniforms to assist you in your role.
As a Field Technician, your primary responsibility will be to represent DISH in customers’ homes, simplifying their lives while introducing them to a myriad of smart home possibilities. Key responsibilities include:
- Working autonomously while benefiting from the support and collaboration of your team.
- Managing your daily tasks to ensure success within a large, competitive organization.
- Establishing rapport and delivering an exceptional customer experience.
- Installing and servicing DISH products and smart home solutions.
- Educating customers about product usage and the benefits of smart home technology.
- Marketing products and services to provide customers with the finest home entertainment experience.
- Upholding professional conduct by maintaining a positive demeanor, a tidy workspace, and respectful interactions.
Our Training Program offers:
- A process-based approach focused on maximizing customer satisfaction.
- Access to best-in-class practices developed and vetted by our technicians.
- Insight into effective tool selection and usage.
- Current knowledge of smart home technology to effectively educate customers.
Required Skills and Experience:
- Strong customer focus with the ability to build rapport quickly.
- Excellent problem-solving skills to navigate complex challenges.
- Determination to face any physical challenge, including maneuvering in tight spaces and working in diverse weather conditions.
- Adaptability to thrive in an agile work environment.
- Physical capability to stand on ladders (up to 40 feet), lift over 70 lbs, and meet individual weight limits (335 lbs).
- Valid driver’s license with a clean driving record.
- Flexibility to travel as required, with a willingness to work shifts that may include evenings, weekends, or holidays.
Compensation: $18.75/hour.
Our diverse benefits package caters to your health and career needs, enhancing your professional journey. Employment is contingent upon successful completion of a pre-employment screening, which includes a drug test and verification of an acceptable driving record. The compensation figure may reflect a combination of hourly pay and location-based differentials.
This job posting will remain active for a minimum of three days and will continue to extend by three days until the position is filled.
Job Posting Date: Sun, 12 Jan 2025 08:50:31 GMT
Apply now!