Manager, Claims-AAA Life Insurance Company

Livonia, MI
November 19, 2024
Full Time
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Job Description

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Job Title: Manager, Claims

Company: AAA Life Insurance Company

Location: Livonia, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Manager, Claims” in Livonia, MI, it’s vital to consider the average compensation for similar roles in the insurance industry and specific regional economic factors. As of October 2023, the average hourly wage for claims managers typically falls between $35 and $60 per hour, depending on experience and the size of the company. Livonia, being part of the Detroit metropolitan area, might offer slightly lower or competitive wages due to the regional cost of living. If the offered rate is within this range, it can be deemed competitive; however, if it strays significantly below this, it may not align with industry standards, suggesting the need for a reevaluation of the compensation package to attract qualified candidates.

Job description:

AAA Life Insurance is seeking a dynamic and knowledgeable Manager of Claims to join our team. This position will operate in a hybrid capacity at our Livonia, MI office.

As a member of AAA Life, you will have the unique opportunity to reshape the customer engagement experience in the insurance industry. We pride ourselves on integrating technology with personal interaction to fulfill our mission of making a meaningful impact in the lives of our members during life’s most challenging moments. If you are driven by purpose and determined to contribute positively to the lives of others, AAA Life is the right place for you.

Here are some compelling reasons to consider joining us:

  • Mission-Driven: A leading professional services firm recognized the commitment and empathy of our employees as the highest among top U.S. companies.
  • Growth Opportunities: We extend our products to tens of millions of proud AAA members across the nation.
  • Impact: Our life insurance offerings genuinely support families during their most difficult times.
  • Award-Winning Culture: Recognized as a top workplace nationally by USA Today for 2024.

Responsibilities:

Ideal Candidate Profile
We are looking for an ambitious and detail-oriented Claims Manager who thrives in dynamic environments. You should possess a passion for achieving results, stewarding member experiences, and managing people and culture. Your natural leadership qualities and effective communication skills will guide your team to deliver prompt, precise, and compassionate service. You will utilize your analytical abilities to extract insights that influence strategic business decisions and proactively manage risks.

Key Contributions

  • Member Service: Provide prompt, accurate, fair, and compassionate service to our members while proactively addressing their concerns to enhance their overall experience.

  • Claim Insights and Analytics: Develop robust analytics to optimize claims efficiency, coordinate claim activities and workflows, and create metrics for performance management. Partner with the data team to improve reporting models and integrate competitive intelligence into business strategies.

  • Deliver Key Results: Maintain a sense of urgency in prioritizing tasks, take ownership of decisions and outcomes, and effectively manage team performance through goal setting and accountability. Resolve complex claims challenges with a strategic mindset, balancing cost optimization and outcomes.

  • Risk Management: Construct control reports and identify critical pain points. Proactively address risk issues, ensuring compliance with industry regulations and company policies while maintaining the accuracy of claim adjudications.

  • Development and Training: Cultivate the careers of managers and associates, ensuring adherence to best practices and fostering a positive, accountable culture through mentorship and coaching.

  • Change Management: Champion innovative approaches and act as a change agent during transitions. Focus resources effectively while promoting a culture of continuous improvement and openness to new technologies.

Qualifications:

  • Extensive business and claims knowledge with a minimum of 10 years of experience in claims management.
  • Proven ability to deliver results under pressure, manage multiple priorities, and adapt to evolving circumstances.
  • Strong leadership experience (5+ years) demonstrating a balance between accountability and associate well-being.
  • Exceptional attention to detail along with a passion for exemplary customer service.
  • Critical thinking skills necessary for effective decision-making and problem-solving.
  • Professional demeanor and respect for confidentiality when handling sensitive situations.
  • Bachelor’s degree in relevant field; completion of LOMA, FMLI, ICA, or CSA courses preferred.

What We Offer:

  • A hybrid work environment that promotes a healthy work-life balance.
  • Comprehensive medical, dental, and vision coverage starting on your first day.
  • Employer matching for 401k and contributions to a pension plan.
  • Generous paid time off and parental leave benefits to support your family needs.
  • Engagement in various social programs and community initiatives backed by the company.

Job Posting Date: Tue, 19 Nov 2024 08:45:06 GMT

Apply now!

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