Manager, Conference Services-Great Wolf Lodge

Job Description

Job Title: Manager, Conference Services

Company: Great Wolf Lodge

Location: Traverse City, MI

Pay: $58000 per year

AI Pay Analysis: An annual salary of $58,000 for a “Manager, Conference Services” position in Traverse City, MI, translates to approximately $27.88 per hour. To determine if this rate is competitive, it is essential to consider industry standards and regional cost of living. In similar roles within the hospitality and event management sector, salaries can range from $45,000 to $75,000 annually, depending on experience and the size of the organization. In Traverse City, where the cost of living is moderate compared to larger metropolitan areas, this hourly rate appears to be on the lower end of the spectrum. Overall, while it may be acceptable for entry-level positions or smaller organizations, it may not be competitive for experienced professionals in the field, suggesting that candidates may seek higher compensation.

Job description:

Pay: $58,000 per year

At Great Wolf, the Conference Services Manager plays a pivotal role in ensuring the successful execution of meetings, events, and programs, overseeing all phases from pre-arrival to post-departure. This position is instrumental in enhancing the client experience and generating revenue through strategic upselling and on-site revenue opportunities.

Essential Duties & Responsibilities

• Develops and manages group reservations within the OPERA S&C system.
• Assists in preparing the 30-60-90 day catering forecast on a weekly basis.
• Completes Banquet Event Orders (BEOs) and Resumes for clients and operational departments, detailing specific requirements, agreed-upon arrangements, and pricing for meetings, events, and programs.
• Leads weekly BEO meetings with the director of food & beverage, banquet manager, banquet chef, and relevant stakeholders to optimize budget and sales objectives while ensuring effective operational execution.
• Provides comprehensive information regarding the group’s needs from arrival to departure.
• Serves as the primary liaison between the lodge and the groups, ensuring the meeting space is properly arranged and addressing any special requests or activities, both on-site and off-site.
• Prepares group Resumes, which outline group purpose, room/suite types, occupancy details, rates, special arrangements, VIP information, meeting and recreation agendas, AV requirements, accounting instructions, and any other operational directives.
• Achieves monthly revenue targets for upselling banquets as established by the director of sales and catering.
• Welcomes clients upon arrival and introduces them to key hotel personnel.
• Communicates any last-minute changes regarding group functions to hotel staff and ensures they are implemented satisfactorily.
• Plans and conducts pre-convention meetings at the request of the client.
• Addresses and resolves complaints from groups and attendees, including matters related to billing and reservations.

Basic Qualifications & Skills

• Associate’s degree in hospitality, hotel management, or a related field.
• A minimum of one year of experience in event or conference planning, or related hospitality roles.
• Proficient in Microsoft Office Suite.
• Successful completion of a criminal background check and drug screening.
• Excellent professional communication skills, both verbal and written.

Desired Qualifications & Traits

• Extensive experience in customer service.
• Strong problem-solving capabilities and organizational skills.
• Exceptional attention to detail with a commitment to exceeding quality standards.
• A positive and enthusiastic demeanor.
• Ability to manage multiple tasks simultaneously.
• At least one year of supervisory or leadership experience in the hospitality sector.

Physical Requirements

• Capable of lifting up to 20 lbs.
• Able to bend, stretch, and twist as needed.
• Capacity to stand or sit for extended periods.

Job Posting Date: Sun, 03 Nov 2024 05:12:09 GMT

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