Manager-Customer Service-Davenport University

Grand Rapids, MI
April 9, 2025
Full Time
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Average Pay*: $22 - $28
*average hourly rate for this position in your area
Deadline date:
$21 - $21

Job Description

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Job Title: Manager-Customer Service

Company: Davenport University

Location: Grand Rapids, MI

Pay: $43000 per year

AI Pay Analysis: An annual salary of $43,000 for a “Manager-Customer Service” position in Grand Rapids, MI translates to an hourly rate of approximately $20.67. This figure is on the lower end of the spectrum for customer service management roles in the region. According to industry standards, salaries for similar positions typically range from $50,000 to $70,000 per year, depending on experience, company size, and specific responsibilities. Thus, while the role may provide entry-level management experience, the offered rate does not appear competitive and may fail to attract qualified candidates in the current labor market.

Job description:

Manager – Customer Service

STATUS: Full-time, Exempt
DEPARTMENT: Admissions and Strategic Partnerships
LOCATION: Grand Rapids, W.A. Lettinga
This is an in-person position
REPORTS TO: VP – Admissions & Strategic Partnerships
SALARY: $43,000

SUMMARY
The Manager of Customer Service plays a pivotal role in overseeing the University welcome desk at the W.A. Lettinga location, serving as an integral extension of the Admissions and Strategic Partnerships department. This position involves providing a warm and professional greeting to visitors, facilitating connections to Davenport University’s resources, and coordinating arrangements for on-campus events. The manager and their team not only represent the University with enthusiasm but also contribute to the broader mission of the Admissions and Strategic Partnerships teams through effective office coordination and project management. Additionally, the manager or team may assist with limited administrative and project work for other student services departments, as well as undertake general scheduling, logistical, budgetary, or short-term projects for the University. All responsibilities will be conducted in alignment with the University’s mission, vision, and values, emphasizing diversity, equity, and inclusion.

RESPONSIBILITIES

  • Serve as the University representative at the welcome desk, welcoming visitors, conducting check-ins, and addressing inquiries from faculty, staff, students, and guests in person, by phone, or via email. Strive to connect individuals with appropriate Davenport resources and team members to fulfill their needs.
  • Coordinate the staffing schedule and work assignments for welcome desk personnel and students, ensuring a smooth flow of campus traffic and effective support for scheduled events and academic priorities.
  • Engage with direct reports to facilitate cross-training and cover responsibilities during absences.
  • Collaborate with Admissions leadership to support enrollment events, campus tours, and various projects throughout all University locations as required.
  • Act as a primary point of contact for scheduling room reservations and planning internal events on the W.A. Lettinga campus, working closely with executive administrative assistants and academic representatives.
  • Share administrative access to the current EMS scheduling tool with select team members.
  • Oversee the coordination of non-athletic external events on the W.A. Lettinga campus, adhering to University policies and guidelines.
  • Collaborate effectively with other university departments, including Public Safety, Dining, IT, and Facilities, to ensure seamless event logistics and execution.
  • Draft, review, and edit correspondence, reports, and materials for the Admissions department, ensuring clarity and professionalism in all communications.
  • Serve as a contact point within Admissions for financial and procurement support, which includes tracking expenditures, facilitating pro-card and expense reimbursements, and processing purchase orders.
  • Provide administrative support functions within Admissions, such as ordering supplies, reserving conference rooms, and assisting with event scheduling.
  • Offer backup support to others in similar roles when required and depend on colleagues for mutual coverage during absences.
  • Provide occasional support for reports, planning, and projects for student services leadership, including Advising, Student Financial Services, Career Services, and the Center for Campus Life.
  • Understand and comply with all external and internal regulations and policies, including those related to NCAA, GLIAC, and any national affiliations concerning athletics or other role-specific regulations.
  • Deliver exemplary customer service, anticipating and exceeding the needs of our stakeholders.
  • Exemplify and advocate for the University’s Cultural Values in all interactions.
  • Perform additional duties as assigned.

QUALIFICATIONS

  • High School Diploma required; additional education and/or equivalent relevant experience preferred.
  • Prior experience as an office manager and/or administrative assistant is essential.
  • Strong commitment to providing exceptional customer service while maintaining confidentiality.
  • Proven ability to efficiently organize a complex workload for oneself and a small team while managing multiple priorities.
  • Consistent demonstration of a professional appearance and demeanor.
  • Proficient in working with computerized data systems with accuracy and efficiency.
  • Ability to engage effectively with individuals from diverse backgrounds, fostering a positive working environment and promoting cooperation, change acceptance, and conflict resolution.
  • Excellent interpersonal, communication, and presentation skills, both written and verbal, suitable for diverse audiences.
  • Demonstrated capability to communicate effectively and build rapport with students, parents, faculty, staff, and others, while upholding confidentiality.
  • Strong motivational and problem-solving skills, characterized by integrity, ethics, and a commitment to the University’s mission.
  • The primary work schedule is 8:00 a.m. to 5:00 p.m., with flexibility to cover shifts as needed, including evenings up to 6:30 p.m. and occasional Saturdays for on-campus recruiting events.
  • Requires a business office environment, involving prolonged periods of sitting and standing, as well as the use of a personal computer and telephone (which may contribute to eye and hand strain).
  • Lifting requirements are minimal; occasional lifting of up to 20 pounds may be necessary.

DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER
Revised: July 1, 2022

Job Posting Date: Wed, 09 Apr 2025 04:06:41 GMT

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