Manager EVS-Trinity Health

Job Description

Job Title: Manager EVS

Company: Trinity Health

Location: Saint Joseph, MI – Livonia, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for the “Manager EVS” role in Saint Joseph, MI, and Livonia, MI, it’s important to consider the typical salary range for Environmental Services Managers in Michigan, which generally falls between $25 to $45 per hour depending on experience, facility size, and specific responsibilities. Given that the rate you mentioned is within this range, it could be considered competitive but may lean towards the lower end if it is below $30 per hour. Additionally, factors like local cost of living, demand for skilled labor in the healthcare or facility management sectors, and benefits offered can influence the overall competitiveness of the compensation. To determine precise competitiveness, it would be necessary to compare the rate directly to job postings and surveys specific to the region and industry standards.

Job description:

Employment Type: Full time
Shift: Day Shift

Description:

Position Purpose
The General Manager plays a crucial role in overseeing and coordinating the daily operations of the Environmental Services (EVS) Department within the Regional Health Ministry (RHM) at a single hospital or across multiple sites. This position is responsible for monitoring patient satisfaction levels and ensuring compliance with RHM quality standards and regulatory requirements in patient, non-patient, and public areas.

The General Manager collaborates with Trinity Health System (THS) Regional Managers and RHM stakeholders to develop and manage program budgets and operational systems. They will work closely with all stakeholders and peers at RHMs and across the region to create and implement effective cost reduction plans and processes to support the goals, objectives, strategies, policies, and procedures of Trinity Health and the RHM EVS Department. The role emphasizes meeting cost reduction targets and productivity improvement objectives while enhancing service and product quality as well as customer satisfaction. It is essential to keep the Regional Manager and RHM stakeholders informed about any issues impacting program efficiency and effectiveness. This position is committed to attracting, developing, and training talent to ensure the quality and sustainability of the program, fostering long-term growth and development. The General Manager leads by embodying the mission, vision, and values of Trinity Health and the Regional Health Ministry.

Essential Functions
The General Manager demonstrates a comprehensive understanding and integration of Trinity Health’s Mission, Vision, and Values in all professional behaviors, practices, and decision-making processes. They oversee the daily management of the RHM’s EVS Department, ensuring that program service support objectives are consistently met. The General Manager promotes a positive work environment that encourages creativity, teamwork, and collaboration across all functional areas.

Operational and technical support is provided to RHM stakeholders, managers, and the System Office to facilitate the overall management of EVS programs. Responsibilities include developing, implementing, and coordinating the following within the RHM:

• Standardization of policies and procedures related to EVS expense management and operations.
• Implementation of Trinity Hospitality Services core program systems, including cleaning practices and protocols, auditing tools, and competencies.

The General Manager ensures that all aspects of departmental operations are compliant, optimal, and efficient, thereby securing patient and customer satisfaction. Serving as a liaison, they ensure timely responses to patient and customer concerns, conducting regular inspections of environmental cleanliness and customer satisfaction.

They also ensure that regional financial objectives remain aligned, driving initiatives with RHM teams that contribute to both short and long-term operational excellence for THS programs. The General Manager is responsible for the fiduciary oversight of RHM’s monthly EVS program financial statements, collaborating with local stakeholders and the Regional Manager to prepare and submit annual program budgets. They participate in monthly budget reviews to identify variances and prepare reports for senior management consideration.

Keeping the Regional Manager informed about factors affecting program costs, service capabilities, and overall effectiveness is vital. The General Manager presents insights and recommendations for improvements to the Regional Manager and meets with direct reports to review operational goals, address shortcomings, and foster open discussions regarding process enhancements. They are tasked with developing and administering Program Quality Evaluations and examining Customer Satisfaction Survey scores to identify discrepancies, addressing quality deficiencies through Performance Improvement Plans (PIP) where necessary.

The role includes interviewing, hiring, training, and supervising staff, as well as managing disciplinary actions and reviewing expense reports in accordance with Trinity Health and THS policies. The General Manager is responsible for ensuring the timely completion of annual performance appraisals and addressing any colleague-related challenges. They promote the development of diverse teams and outline annual skills development and career growth opportunities with direct reports.

The position requires effective management of multiple projects and tasks in a fast-paced environment, with the ability to adapt to changing circumstances. Excellent project planning skills are necessary to establish milestones and timelines for major initiatives. The General Manager participates in Trinity Health EVS advisory councils to develop industry-leading programs and identify best practices, driving operational, financial, and service performance improvements in coordination with the UEM.

Engagement in various RHM committees, such as Safety, Green, Disaster Preparedness, Infection Control, and HR advisory, is also expected, contributing to cohesive interdisciplinary teamwork within RHM operations. They ensure continuous quality improvement within the department, focusing on cleaning, safety, and infection control in collaboration with Infection Control Preventionists and clinical stakeholders, adhering to all cleaning protocols to foster a culture centered on patient safety and the prevention of healthcare-acquired infections.

The General Manager maintains safety standards and procedures, minimizing workman’s compensation claims, while ensuring a safe working environment for all Environmental Services colleagues. They are responsible for maintaining accurate departmental operation records as required and exhibit a cost-conscious approach to time management.

Additional duties and responsibilities may be assigned as needed. The role prioritizes the confidentiality of information related to patients, staff, and visitors, consistent with RHM and System Office policies. Furthermore, the General Manager is expected to possess a current knowledge of applicable Federal, State, and local laws and regulations, as well as Trinity Health’s Integrity and Compliance Program and Code of Conduct, to ensure adherence to organizational standards of honesty, ethics, and professionalism.

Minimum Qualifications
The position requires comprehensive knowledge and understanding of housekeeping and environmental services management principles, typically obtained through a minimum of five to seven years of progressive experience in a corporate or large multi-hospital environment. A BA or BS in Management is preferred.

Candidates should demonstrate knowledge of JCAHO standards, along with Federal, State, and local laws, regulations, and codes related to safety, sanitation, and environmental maintenance, including bio-hazardous and infectious waste management.

The ability to thrive in a diverse, collaborative, and team-oriented culture is essential, alongside skills in identifying and analyzing complex technical, operational, and administrative problems, evaluating solutions, and recommending or implementing effective changes.

Proficiency in developing methodologies for data collection and analysis is necessary, as is experience in auditing program processes, monitoring quality, and identifying underlying issues for improvement. The candidate must exhibit strong leadership, analytical, organizational, planning, delegation, coaching, and communication skills, demonstrating a commitment to continuous improvement and the ability to challenge conventional thinking.

Knowledge of Microsoft Office Suite (including Word, Excel, Outlook, and PowerPoint) is required. The ideal candidate possesses a personal presence characterized by honesty, integrity, and caring, with the capability to inspire and motivate others toward Trinity Health’s mission and values.

The candidate must be a self-starter, able to work independently while managing multiple conflicting priorities and demands. Effective delegation and regular follow-up to ensure objectives are met is vital.

Physical/Mental Requirements and Working Conditions
The General Manager works in a well-lit, well-ventilated environment and may be occasionally exposed to standard hospital conditions. The role requires mobility and the ability to stand, walk, bend, stoop, and reach as necessary to fulfill environmental services duties, approximately 60% of the time.

Trinity Hospitality Services Mission Statement
In alignment with our guiding principles, as stewards of Trinity Health, we pledge to deliver culinary, nutritional, and hospitality excellence with compassion and innovation to all those we serve across our ministry.

Our Commitment to Diversity and Inclusion
Trinity Health stands as one of the largest not-for-profit, Catholic healthcare systems in the nation. Built upon the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion into every aspect of our operations. Our workforce reflects a wide array of lived experiences, customs, abilities, and talents, enabling us to deliver accessible and equitable care. Trinity Health is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Job Posting Date: Mon, 11 Nov 2024 07:20:40 GMT

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