Medical Front Desk-Midwest Vision Partners

Job Description

Job Title: Medical Front Desk

Company: Midwest Vision Partners

Location: Lansing, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for a “Medical Front Desk” role in Lansing, MI, I’d need specific figures for the rate in question. Generally, the hourly wage for Medical Front Desk positions in the U.S. tends to range between $12 to $20, depending on factors such as experience, specific job duties, and the healthcare provider’s type. In Michigan, particularly in areas like Lansing, the average hourly rate typically falls within this range, though it may be slightly lower or higher based on local demand and cost of living. To determine competitiveness and industry alignment, compare the provided hourly rate against the average for similar roles in the region.

Job description:

Greet patients as they arrive and depart from our clinic with warmth and professionalism. The Front Desk/Receptionist plays a pivotal role in establishing a welcoming atmosphere for patients. Key responsibilities include greeting patients in a professional manner, updating and verifying patient information, including obtaining patient ID and insurance details, processing copayments, and registering patients in the billing system. This position also entails facilitating effective communication between patients, providers, and clinical staff, addressing scheduling inquiries, and providing additional assistance as required.

Schedule: 9 a.m. – 6 p.m. or 8 a.m. – 5 p.m.

Key Responsibilities:

• Welcome and check in patients in a friendly, courteous, and professional manner.
• Ensure the accurate entry, updating, and verification of insurance information and patient demographics, utilizing various medical computer programs.
• Complete the patient registration process by meticulously reviewing accounts and compliance-related documents, obtaining any missing information necessary for registration.
• Prepare required paperwork for patient visits.
• Verify patient benefits and eligibility as needed, collect necessary copayments, deductibles, and co-insurance, and promptly address inquiries regarding account status, payment arrangements, and concerns. Resolve billing disputes or forward them to the appropriate individual for resolution.
• Monitor patient flow, adjust workflows accordingly, and inform clinical staff of any important information or changes.
• Serve as a liaison between patients, guests, back office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as necessary.
• Create, distribute, and maintain new patient charts and medical records.
• Perform clerical tasks, including copying, sorting, scanning, and faxing.
• Efficiently check out patients, ensuring proper collection of copayments, outstanding balances, and fees, as well as verifying the completion of all forms and updating medical records as required.
• Maintain a clean and organized front desk area and waiting room while replenishing necessary supplies.
• Adhere to all organizational policies and procedures, including standard operating protocols and the employee handbook.
• Undertake additional responsibilities as assigned.

Qualifications:

Required:

• High school diploma or GED.
• Strong verbal and written communication skills.

Desirable:

• Experience as a telephone operator or in a high call volume environment.
• Entry-level experience encouraged.

What We Offer:

• Competitive wages.
• A comprehensive benefits package, including medical, dental, life, and both short- and long-term disability insurance.
• A generous paid time off (PTO) program.
• Seven (7) company-paid holidays.
• A 401(k) retirement plan with company matching contributions.
• A company culture that prioritizes People, Passion, Purpose, and Progress.
• An inspiring work environment.

About Midwest Vision Partners

Midwest Vision Partners was established in 2019 with the objective of creating a premier eye care platform in collaboration with Alpine Investors, a private equity firm based in San Francisco. Alpine’s PeopleFirst philosophy, extensive experience, substantial financial resources, and commitment to physician leadership support our mission. Headquartered in Chicago, our goal is to provide world-class support to ophthalmologists and optometrists, allowing them to concentrate on enhancing patients’ vision and improving lives. Currently, MVP comprises 16 practices, 125 physicians, and approximately 1,500 employees delivering medical and surgical eye care services across more than 60 locations in the Midwest. We are dedicated to becoming the leading provider of eye care in the region through a culture centered on collaboration and excellence.

Job Posting Date: Wed, 06 Nov 2024 23:06:09 GMT

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