Member Services Assistant – Summit on the Park (Part-Time)-Canton Township

Job Description

Job Title: Member Services Assistant – Summit on the Park (Part-Time)

Company: Canton Township

Location: Canton, MI

Pay: $15.91 per hour

AI Pay Analysis: The hourly rate of $15.91 for a “Member Services Assistant” position in Canton, MI, appears to be on the lower end of the spectrum when compared to industry standards for similar roles, particularly in customer service and community center environments. According to various salary aggregation sites and local job listings, part-time positions of this nature typically range from approximately $16 to $22 per hour, depending on factors such as experience and specific responsibilities. In Michigan, a state with a growing demand for service-oriented roles, this rate may not attract a competitive applicant pool, especially considering inflation and the rising cost of living. Overall, while it is a viable entry-level wage, it may require adjustments to enhance its competitiveness and appeal to a broader range of potential candidates.

Job description:

The following at-will job posting will remain open until filled.

Member Services Assistant

Summit on the Park

Part-Time

Pay Rate: $15.91 per hour

REQUIRED SCHEDULE
Available shifts: Monday-Friday, 4:00 PM-9:30 PM; Saturday-Sunday, morning, afternoon, and evening shifts. This position requires a minimum of 2 shifts per week and every other weekend (Saturday or Sunday).

Job Description

Description of Duties:
The Member Services Assistant is responsible for performing daily front desk operations while delivering exceptional customer service to guests and members at the Summit on the Park.

Examples of Work (These examples illustrate the various types of work performed):

• Maintain the appearance and cleanliness of facilities and equipment.
• Respond to, communicate, and document emergency situations, including First Aid, Severe Weather, and missing persons.
• Greet and interact with participants and their families in a friendly and positive manner, ensuring excellent customer service.
• Promptly answer the telephone, projecting a welcoming demeanor.
• Maintain organization at the front desk and complete general cleaning duties.
• Ensure compliance with safety rules, policies, regulations, and procedures for both the public and employees.
• Enforce safety program rules and procedures.
• Prepare and provide information and reports as requested.
• Register and sign up guests for memberships, programs, classes, and activities using company software.
• Collaborate with community organizations and individuals to foster a safe and welcoming environment.
• Attend and assist with staff meetings as necessary.
• Handle financial transactions accurately in accordance with Summit policies.
• Reconcile and record cash, credit card, and check transactions daily.
• Perform other duties as assigned.

Essential Job Functions – Knowledge, Skills, and Abilities:

• Minimum age of 18 years.
• High School Diploma or GED required.
• Previous experience in public interaction, demonstrating maturity and responsibility.
• Preferred experience in money handling.
• Strong organizational and communication skills.
• Availability to work various shifts, including mornings, afternoons, evenings, weekends, and holidays.
• Ability to respond to emergencies calmly and efficiently.
• Ability to communicate procedures, problems, and policies effectively and courteously to both employees and the public.
• Preferred prior experience in community center or facility operations.
• Capability to thrive in a fast-paced environment while checking in members and guests.
• Basic computer skills required.
• This is an "At-Will" position; work assignments and scheduled hours are contingent upon availability, departmental requirements, and budget constraints. Schedules and work hours are subject to change based on division needs and staff availability.

Physical Demands:
Canton Township provides reasonable accommodations to applicants with disabilities. If a reasonable accommodation is needed at any stage of the application or hiring process, please contact the ADA Coordinator at (734) 394-5260. We encourage all qualified applicants to apply for open positions. Accommodation requests will be evaluated on a case-by-case basis.

• Stand: Frequently
• Walk: Frequently
• Sit: Occasionally
• Use of hands/fingers: Frequently
• Reach: Frequently
• Climb: Occasionally
• Crawl: Occasionally
• Squat or Kneel: Frequently
• Bend: Frequently

Lift/Carry:

• Less than 10 lbs: Frequently
• 10-29 lbs: Frequently
• 30-59 lbs: Occasionally
• 60-100 lbs: Rarely

Push/Pull:

• Less than 10 lbs: Frequently
• 10-29 lbs: Frequently
• 30-59 lbs: Occasionally
• 60-100 lbs: Rarely

Reports to: Member Services Supervisor / Member Services Coordinator

Job Description Updated: January 11, 2016

Posting Information:

• This part-time opportunity allows for up to 29 hours of work per week year-round. Actual hours will be determined by workload and availability.
• This position is at-will; hours will vary based on departmental operational needs. Employees will be classified as part-time.
• All candidates will be notified via email regarding the status of their application.
• Employment for this position will require reference checks, background verification, physical exams, drug screening, and new hire orientation.
• Applicants must satisfy the minimum requirements for consideration.
• This opportunity is available to all external applicants. A complete application is required for consideration, and incomplete applications will not be accepted.
• Interested candidates can create an account to apply online or may obtain a paper application from the Human Resources Department.

The Charter Township of Canton is an equal opportunity employer and is committed to fostering a workplace free from discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law. Canton Township values the diversity of our community and is dedicated to promoting diversity within our workforce.

Job Posting Date: Fri, 20 Dec 2024 23:22:12 GMT

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