Member Services Representative-Crunch Fitness

Job Description

Job Title: Member Services Representative

Company: Crunch Fitness

Location: Kentwood, MI

Pay: $10 – 15 per hour

AI Pay Analysis: The hourly rate of $10 to $15 for a Member Services Representative in Kentwood, MI, is generally below the national average for similar positions, which typically range from $12 to $20 per hour. Factors such as the local cost of living, demand for such roles, and the specific responsibilities associated with the position can influence pay rates. Given that Kentwood is part of the Grand Rapids metropolitan area, which has seen job growth and wage increases, this salary range may be considered non-competitive, especially for candidates with experience or specialized skills. Overall, while the offered rate may attract entry-level applicants, it may not incentivize workers who possess more experience or are looking for more competitive compensation.

Job description:
Benefits:
– Performance-based bonus
– Employee discounts
– Flexible scheduling
– Opportunities for advancement

The Member Services Representative plays a pivotal role in fostering a vibrant and energetic fitness environment for both team members and clients, all while delivering exemplary customer service to our membership base. This individual should possess a genuine enthusiasm for fitness and a passion for serving others, thereby ensuring that each member enjoys an exceptional gym experience.

Responsibilities:
– Greet all members and guests, prioritizing engagement and retention.
– Assist with the sales of memberships, retail items, and tanning products.
– Promote membership benefits, including access to tanning, group fitness classes, small group training, and childcare services.
– Meet new member enrollment expectations effectively.
– Check in all members and guests in accordance with company procedures, resolving any issues that may arise during the check-in process.
– Answer phone calls in a courteous, professional, and helpful manner.
– Communicate special events and promotions to members and guests.
– Address all member requests or forward them to a manager as necessary.
– Maintain a professional and courteous demeanor at all times.
– Exhibit expertise in all aspects of club facilities, services, programs, and hours of operation.
– Keep the work area clean and organized.
– Navigate all front desk stations, including member check-in, Relax & Recover, guest services, and membership sales.
– Perform opening and closing checklists and duties as required.

Requirements:
– A minimum of one year of experience in a service-oriented position is preferred.
– Strong communication skills, with the ability to read and write effectively.
– A solid customer service orientation.
– Current CPR/AED certification is required (can be acquired within 30 days of hire).

Physical Requirements:
– Ability to lift or maneuver up to 50 pounds.
– Physical activities required for daily tasks include prolonged standing and walking.

Reporting Structure:
– Reports directly to the General Manager and Assistant General Manager.

Job Posting Date: Thu, 10 Oct 2024 05:40:12 GMT

Apply now!