Member Services Representative-Crunch Fitness – Fit Fusion LLC

Job Description

Job Title: Member Services Representative

Company: Crunch Fitness – Fit Fusion LLC

Location: Kentwood, MI

Pay: $10 – 15 per hour

AI Pay Analysis: The hourly rate of $10 to $15 for a Member Services Representative in Kentwood, MI, is below the national average for similar positions, which typically range from $14 to $20 per hour, depending on experience and company size. Considering the cost of living in Kentwood and Michigan in general, this pay range appears to be less competitive. Entry-level roles may start at the lower end or slightly above, but for a representative position that often requires customer service skills, the offered rate may not adequately reflect the responsibilities and expectations typically associated with such roles. Therefore, this compensation may deter potential candidates seeking more competitive pay.

Job description:
Benefits:

– Performance-based bonus
– Employee discounts
– Flexible scheduling
– Opportunities for advancement

The Member Services Representative plays a vital role in fostering an engaging and dynamic fitness environment while delivering exceptional customer service to our membership base. This individual should exhibit a strong passion for fitness and a commitment to serving others, ensuring an outstanding experience for all gym members.

Responsibilities:

– Greet all members and guests with a focus on engagement and retention.
– Assist with sales of memberships, retail items, and tanning products.
– Promote membership privileges, such as tanning, group fitness, small group training, and childcare services.
– Meet new member enrollment expectations.
– Check in all members and guests according to company protocols, addressing any check-in issues that arise.
– Answer phone calls in a courteous and professional manner.
– Communicate special events and promotions to members and guests.
– Manage member requests or escalate to a manager as necessary.
– Maintain a professional and courteous demeanor at all times.
– Possess comprehensive knowledge of club facilities, services, programs, and operating hours.
– Keep a clean and organized work area.
– Efficiently navigate all front desk functions, including check-in, Relax & Recover, guest services, and membership sales.
– Complete opening and closing checklists and related duties.

Requirements:

– A minimum of one year of experience in a service-oriented role is preferred.
– Strong verbal and written communication skills.
– A demonstrated commitment to exceptional customer service.
– CPR/AED certification is required (may be obtained within 30 days of hire).

Physical Requirements:

– Ability to lift or move up to 50 pounds.
– Physical tasks associated with daily duties may include prolonged periods of standing and walking.

Reporting Structure:

– This position reports directly to the General Manager and the Assistant General Manager.

Job Posting Date: Fri, 11 Oct 2024 00:59:17 GMT

Apply now!