Member Services Representative-Crunch Fitness – Fit Fusion LLC

Walker, MI
December 24, 2024
Full Time
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Average Pay*: 11 - 15
*average hourly rate for this position in your area
Deadline date:
$10 - $7

Job Description

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Job Title: Member Services Representative

Company: Crunch Fitness – Fit Fusion LLC

Location: Walker, MI

Pay: $10 – 15 per hour

AI Pay Analysis: The hourly rate of $10 to $15 for a Member Services Representative in Walker, MI, is below the national average for such positions, which typically range from $15 to $20 per hour, depending on experience and specific job responsibilities. While local cost of living and competition can influence wage rates, this range appears to be less competitive, especially considering the increasing demand for customer service roles driven by the growth of e-commerce and online services. Employers in this field typically offer higher wages to attract qualified candidates, making the $10 to $15 rate relatively low for the market standards in this area.

Job description:

Benefits:

  • Performance-based bonuses
  • Employee discounts
  • Flexible scheduling
  • Opportunities for career advancement

The Member Services Representative plays a vital role in fostering an engaging and enjoyable fitness environment, providing exceptional customer service to our membership base. This individual possesses a genuine enthusiasm for fitness and a passion for helping others, ensuring a remarkable experience for our members at the gym.

Responsibilities:

  • Greet all members and guests with an emphasis on enhancing member engagement and retention.
  • Assist with the sales of memberships, retail items, and tanning products.
  • Promote membership privileges, including tanning, group fitness, small group training, and childcare services.
  • Meet expectations for new member enrollment.
  • Facilitate the check-in process for all members and guests according to company protocols, addressing any issues that may arise.
  • Answer phone calls courteously and professionally, providing assistance as needed.
  • Communicate information regarding special events to members and guests.
  • Address all member requests effectively or escalate them to a manager when necessary.
  • Maintain a professional and courteous demeanor at all times.
  • Demonstrate expertise in all club facilities, services, programs, and operational hours.
  • Ensure a clean and organized workspace.
  • Navigate all aspects of the front desk operations, including check-in, Relax & Recover, guest services, and membership sales.
  • Complete opening and closing checklists and duties.

Requirements:

  • A minimum of one year experience in a customer service-oriented role is preferred.
  • Strong communication skills, with proficiency in reading and writing.
  • A robust customer service orientation.
  • CPR/AED certification is required (may be obtained within 30 days of hire).

Physical Requirements:

  • Ability to lift or move up to 50 pounds.
  • Physical stamina necessary for prolonged standing and walking throughout daily responsibilities.

Reporting Structure:

  • This position reports directly to the General Manager and Assistant General Manager.

Job Posting Date: Thu, 10 Oct 2024 22:23:17 GMT

Apply now!

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