Member Services Representative-Crunch Fitness – Fit Fusion LLC

Job Description

Job Title: Member Services Representative

Company: Crunch Fitness – Fit Fusion LLC

Location: Walker, MI

Pay: $10 – 15 per hour

AI Pay Analysis: The hourly rate of $10 – $15 for a “Member Services Representative” in Walker, MI, appears to be on the lower end of the compensation spectrum. As of 2023, the national average hourly wage for similar roles typically ranges from $12 to $20, depending on experience, industry, and specific responsibilities. In Michigan, the average tends to align closely with the national figures, suggesting that the offered rate may not be competitive, particularly for candidates with relevant experience or skills. Additionally, considering the rising cost of living and labor market trends, employers may find it challenging to attract and retain talent at this pay level.

Job description:
Benefits:
– Performance-based bonus
– Employee discounts
– Flexible scheduling
– Opportunities for career advancement

As a Member Services Representative at Fit Fusion, you will play a pivotal role in fostering a dynamic and engaging fitness environment for our team and members. Your commitment to exceptional customer service will be essential in enhancing the overall member experience within our gym.

Responsibilities:
– Welcome all members and guests with a focus on engagement and retention.
– Assist with the sale of memberships, retail items, and tanning products.
– Promote membership benefits, including access to tanning, group fitness classes, small group training, and childcare services.
– Meet enrollment goals for new members.
– Check in all members and guests in accordance with company protocols, ensuring prompt resolution of any check-in issues.
– Answer phone calls in a courteous, helpful, and professional manner.
– Communicate information about special events to both members and guests.
– Address all member requests or escalate them appropriately to management.
– Maintain a professional and courteous demeanor at all times.
– Possess expert knowledge of all club facilities, services, programs, and hours of operation.
– Keep a clean and organized workspace.
– Navigate all areas of the front desk, including check-in, Relax & Recover, guest services, and membership sales.
– Complete opening and closing checklists and related responsibilities.

Requirements:
– Minimum of one year of experience in a service-oriented role is preferred.
– Strong verbal and written communication skills.
– A solid customer service orientation.
– CPR/AED certification is required (may be obtained within 30 days of hire).

Physical Requirements:
– Ability to lift or move up to 50 pounds.
– Physical demands include prolonged periods of standing and walking.

Reporting Structure:
– This position reports directly to the General Manager and Assistant General Manager.

Job Posting Date: Tue, 21 Jan 2025 07:51:04 GMT

Apply now!