Member Services Representative Part Time and Full Time-Planet Fitness

Job Description

Job Title: Member Services Representative Part Time and Full Time

Company: Planet Fitness

Location: Mentor, OH

Pay: $11 – 12 per hour

AI Pay Analysis: The hourly rate of $11 – $12 for a “Member Services Representative” in Mentor, OH, is generally on the lower end of the wage spectrum for customer service positions. As of 2023, the average pay for similar roles in the region typically ranges from $13 to $17 per hour depending on the complexity of the job responsibilities, level of experience required, and company policies. Given inflation and the increased cost of living, this wage may not be considered competitive, particularly for full-time roles that could attract higher skilled candidates. Overall, while it might attract entry-level applicants, it may struggle to retain talent in a competitive job market.

Job description:
Are you seeking an opportunity to thrive in a vibrant, positive, and energetic work environment? Do you value personal development and aspire to enhance your skills continually? If so, this role is tailored for you. We take great pride in fostering a unique culture that genuinely cares for our team members, equipping you with the tools necessary for success both within and beyond Planet Fitness.

Role Summary
The Team Member will play a vital role in delivering a positive experience for our members by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities
– Warmly greet members, prospective members, and guests, offering outstanding customer service.
– Manage all front desk-related activities, including:
– Answering phone calls in a friendly and helpful manner.
– Checking members into the system.
– Assisting with new member sign-ups.
– Conducting tours for prospective members.
– Facilitating necessary updates to members’ accounts.
– Addressing member inquiries and concerns promptly and professionally, escalating to the Assistant Manager or Manager as needed.
– Aiding in maintaining the club’s neatness and cleanliness.

Team Member Benefits
– Complimentary black card membership
– Mentorship opportunities
– Pathways for career advancement
– Ongoing leadership training
– Health insurance for full-time employees

Qualifications/Requirements
– Previous experience in customer service is preferred.
– Basic proficiency in computer skills.
– A strong passion for fitness and health.
– An upbeat and positive demeanor.
– Punctuality and reliability are essential.
– Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues, consistently exceeding expectations.
– Strong listening skills, with the capacity for empathy and effective problem-solving.
– Demonstrated diplomacy in all interactions, utilizing appropriate language and behavior.
– A High School diploma or GED equivalent is required.
– Candidates must be 18 years of age or older.

Physical Demands
– Continuous standing and walking throughout the shift.
– Frequent verbal communication, both in person and on the phone.
– Ability to occasionally lift up to 50 lbs.
– Occasional exposure to toxic chemicals during the shift.

COVID-19 Precautions
– Implemented sanitizing, disinfecting, and cleaning procedures.

Job Posting Date: Sat, 21 Dec 2024 08:36:28 GMT

Apply now!