Member Services Representative Part Time and Full Time-Planet Fitness

Job Description

Job Title: Member Services Representative Part Time and Full Time

Company: Planet Fitness

Location: Mentor, OH

Pay: $11 – 12 per hour

AI Pay Analysis: The hourly rate of $11 to $12 for a “Member Services Representative” in Mentor, OH, appears to be below the national average for similar roles, which typically range from $13 to $18 per hour depending on experience and the specific duties involved. While entry-level positions in customer service, such as member services, may start near the lower end of the spectrum, the rates offered in Mentor are on the lower side for both part-time and full-time work. This pay could reflect the local economy and cost of living, but it may not be competitive enough to attract qualified candidates, especially considering inflation and rising living costs. Overall, the compensation may need to be reassessed to be more aligned with industry standards and to enhance recruitment and retention efforts.

Job description:
Are you eager to work in a dynamic, positive, and energetic environment? Do you have a passion for personal development and an eagerness to enhance your skills? If personal growth is important to you, then this opportunity may be the perfect fit. We take pride in fostering a unique culture that truly cares for our team members, providing you with the tools necessary for success both within and beyond Planet Fitness.

Role Summary
The Team Member will play a pivotal role in ensuring a positive experience for our members by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities:
– Greet members, prospective members, and guests, delivering outstanding customer service.
– Manage all front desk operations, including:
– Answering phone calls in a friendly manner and addressing a variety of inquiries.
– Checking members into the system.
– Facilitating new member sign-ups.
– Conducting tours for prospective members.
– Processing necessary updates to member accounts.
– Responding to member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when necessary.
– Assisting in the upkeep and cleanliness of the club.

Team Member Benefits:
– Complimentary black card membership
– Mentorship programs
– Opportunities for career advancement
– Ongoing leadership training
– Health insurance for full-time employees

Qualifications/Requirements:
– Preferred background in customer service
– Basic proficiency in computer skills
– A genuine passion for fitness and health
– A positive and upbeat demeanor
– Punctuality and reliability are essential
– Exceptional customer service skills, demonstrating the ability to interact positively and professionally with members and team members, exceeding their expectations
– Strong listening skills with the ability to empathize and solve problems
– Ability to demonstrate diplomacy in interactions while utilizing appropriate behavior and language
– High School diploma or GED equivalent required
– Must be at least 18 years of age

Physical Demands:
– Continuous standing and walking throughout the shift
– Regular communication in person and on the phone during the shift
– Ability to occasionally lift up to 50 lbs
– Potential exposure to toxic chemicals during the shift

COVID-19 Precautions:
– Procedures for sanitizing, disinfecting, and cleaning are in place.

Job Posting Date: Fri, 21 Mar 2025 23:07:26 GMT

Apply now!