Member Services Representative- Part Time-Planet Fitness

Willowick, OH
December 20, 2024
Part Time
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Average Pay*: 12 - 15
*average hourly rate for this position in your area
Deadline date:
$11 - $13

Job Description

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Job Title: Member Services Representative- Part Time

Company: Planet Fitness

Location: Willowick, OH

Pay: $11 – 12.5 per hour

AI Pay Analysis: The hourly rate of $11 to $12.50 for a “Member Services Representative – Part Time” role in Willowick, OH, is relatively low compared to industry standards. As of late 2023, the typical pay for similar positions in customer service and member services generally ranges from $13 to $18 per hour, depending on experience and specific job responsibilities. While cost of living in Willowick may influence wage expectations, this rate appears to be on the lower end, potentially limiting the pool of qualified applicants and not aligning with competitive compensation trends in the region.

Job description:

Are you someone who thrives in a dynamic, uplifting, and engaging work environment? Do you have a passion for personal growth and self-improvement? If so, we invite you to consider the Team Member position at Planet Fitness, where we value a unique culture that genuinely cares for our employees. We are committed to providing you with the tools necessary for success both within our organization and beyond.

Role Summary

As a Team Member, you will play a vital role in fostering a positive member experience by delivering an exceptional level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Welcome members, prospective members, and guests by providing outstanding customer service.
  • Manage various front desk activities, including:
    • Answering phone calls in a friendly manner and addressing inquiries.
    • Checking in members using our system.
    • Facilitating new member sign-ups.
    • Providing tours to prospective members.
    • Updating member accounts as needed.
    • Timely and professionally addressing member questions and concerns, escalating issues to the Assistant Manager or Manager as appropriate.
    • Assisting in maintaining the overall cleanliness and organization of the club.

Qualifications/Requirements

  • Preferred background in customer service.
  • Basic computer proficiency.
  • A strong passion for fitness and health.
  • A positive and upbeat attitude.
  • Punctuality and reliability are essential.
  • Excellent customer service skills with the ability to engage positively and professionally with members and colleagues, surpassing their expectations.
  • Strong listening skills with the capacity to empathize and resolve issues effectively.
  • Demonstrated diplomacy in all interactions through appropriate behavior and language.
  • Required: High School diploma or GED equivalent.
  • Must be at least 18 years of age.

Team Member Benefits

  • Complimentary black card membership.
  • Access to mentorship.
  • Opportunities for career advancement.
  • Ongoing leadership development training.
  • Health insurance for full-time employees.

Physical Demands

  • Continuous standing and walking throughout the shift.
  • Frequent verbal communication in person or via phone.
  • Occasionally lifting up to 50 pounds.
  • Potential exposure to hazardous chemicals during the shift.

Job Posting Date: Fri, 20 Dec 2024 06:54:26 GMT

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