Member Services Representative Part Time-Planet Fitness

Mentor, OH
December 24, 2024
Part Time
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Average Pay*: $10 - $15
*average hourly rate for this position in your area
Deadline date:
$11 - $11

Job Description

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Job Title: Member Services Representative Part Time

Company: Planet Fitness

Location: Mentor, OH

Pay: $11 per hour

AI Pay Analysis: The hourly rate of $11 for a “Member Services Representative Part Time” position in Mentor, OH, is generally below the industry standards for similar roles in the area. As of 2023, entry-level positions in customer service and member services typically pay between $13 to $17 per hour, depending on experience and specific employer benefits. While rates can vary by company and specific responsibilities, $11 an hour may indicate a lower-end compensation that might not attract quality candidates, especially in a market where many employers are offering higher wages to compete for talent. Overall, this rate may not be competitive and could reflect a need for reassessment to attract suitable applicants.

Job description:

Are you looking to thrive in a vibrant, positive, and energetic work environment? Do you value personal growth and self-improvement? If you are committed to enhancing yourself each day, then this opportunity is for you. We take pride in fostering a culture that genuinely cares for our team members and provides the tools necessary for success, both within and beyond Planet Fitness.

Role Summary
The Team Member is tasked with delivering a positive experience for our members by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests while delivering outstanding customer service.
  • Manage all front desk activities, including:
    • Answering phone calls in a courteous manner and addressing a variety of inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Assisting with necessary updates to member accounts.
    • Responding promptly and professionally to member questions and concerns, escalating issues to the Assistant Manager or Manager as needed.
    • Helping maintain the cleanliness and organization of the club.

Qualifications/Requirements

  • Previous customer service experience is preferred.
  • Basic computer proficiency is essential.
  • A strong passion for fitness and health.
  • An upbeat and positive attitude is necessary.
  • Punctuality and reliability are critical.
  • Exceptional customer service skills with the ability to engage positively and professionally with members and coworkers, consistently exceeding member expectations.
  • Strong listening skills with the capacity to empathize and resolve problems.
  • Ability to demonstrate diplomacy in all interactions while maintaining appropriate behavior and language.
  • A high school diploma or GED equivalent is required.
  • Must be 18 years of age or older.

Team Member Benefits

  • Complimentary black card membership.
  • Access to mentorship programs.
  • Opportunities for career advancement.
  • Ongoing leadership training.
  • Health insurance for full-time employees.

Physical Demands

  • Regular standing and walking throughout the shift.
  • Frequent verbal communication, both in person and over the phone.
  • Ability to lift up to 50 lbs occasionally.
  • Possible exposure to toxic chemicals during the course of the shift.

Job Posting Date: Fri, 06 Dec 2024 01:03:32 GMT

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