Member Services Representative-Planet Fitness

Wadsworth, OH
December 30, 2024
Part Time
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Average Pay*: 10 to 15 dollars
*average hourly rate for this position in your area
Deadline date:
$6 - $6

Job Description

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Job Title: Member Services Representative

Company: Planet Fitness

Location: Wadsworth, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a “Member Services Representative” in Wadsworth, OH, is generally below the industry average for similar roles within the region. In 2023, entry-level positions in customer service or member services typically range from $14 to $18 per hour, depending on the specific industry and experience required. Factors such as local cost of living and demand for such roles can also influence wages. Given these considerations, $13 per hour may not be competitive, potentially making it challenging to attract and retain qualified candidates in this position.

Job description:

The Member Services Representative is tasked with delivering an outstanding member experience through exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities:

  • Welcome members, prospective members, and guests with outstanding customer service.
  • Manage all front desk activities, which include:
    • Answering phones with a friendly demeanor and assisting callers with various inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Effectuating necessary updates to member accounts.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when required.
    • Assisting in the implementation of club operational tasks.
    • Contributing to the maintenance of the club’s cleanliness and organization.

Qualifications/Requirements:

  • A background in customer service is preferred.
  • Basic proficiency in computer skills.
  • A strong passion for fitness and health.
  • A consistently positive and upbeat attitude.
  • Punctuality and reliability are essential.
  • Outstanding customer service skills, capable of interacting positively and professionally with both members and co-workers, while exceeding member expectations.
  • Strong listening abilities with an aptitude for empathy and problem-solving.
  • Demonstrated diplomacy in all interactions, employing appropriate behavior and language.
  • A High School diploma or GED equivalent is required.
  • Applicants must be 18 years of age or older.

Physical Demands:

  • Ability to stand and walk continually throughout the shift.
  • Engaging in continuous verbal communication, both in person and over the phone.
  • Capability to occasionally lift up to 50 lbs.
  • Exposure to toxic chemicals may occur occasionally during shifts.

Job Posting Date: Fri, 15 Nov 2024 00:24:44 GMT

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