Member Services Representative-Planet Fitness

Cleveland, OH
January 6, 2025
Full Time
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Average Pay*: 13 to 15
*average hourly rate for this position in your area
Deadline date:
$10 - $0

Job Description

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Job Title: Member Services Representative

Company: Planet Fitness

Location: Cleveland, OH

Pay: $10 – 12 per hour

AI Pay Analysis: The hourly rate of $10 – $12 for a Member Services Representative in Cleveland, OH appears to be below the competitive range typically seen for this type of role. As of 2023, the average hourly wage for similar positions in the region tends to fall between $13 to $17, depending on experience and specific job responsibilities. Additionally, factors such as the cost of living in Cleveland and the demand for customer service roles suggest that employers often offer higher wages to attract and retain talent in this sector. Therefore, the proposed rate may not align with industry standards and could be seen as uncompetitive, possibly affecting recruitment and retention of qualified candidates.

Job description:

Are you looking to thrive in a dynamic, positive, and engaging work environment? Do you have a strong commitment to personal development and self-improvement? If personal growth is essential to you, this opportunity could be the perfect fit.

At Planet Fitness, we take immense pride in fostering a culture that prioritizes our team members’ well-being. We are dedicated to equipping you with the tools you need to succeed both inside and outside the gym.

Role Summary
The Team Member plays a vital role in enhancing our members’ experience by delivering outstanding customer service to current members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, ensuring exceptional customer service at all times.
  • Manage all front desk activities, including:
    • Answering phone calls warmly and assisting callers with a variety of inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member sign-ups.
    • Guiding prospective members on tours of the facility.
    • Processing necessary updates to member accounts.
    • Addressing member questions and concerns promptly and professionally, escalating to an Assistant Manager or Manager when necessary.
    • Contributing to the upkeep and cleanliness of the club.

Qualifications/Requirements

  • Previous customer service experience is preferred.
  • Basic proficiency in computer operations is required.
  • A strong passion for fitness and health.
  • An upbeat and positive attitude is essential.
  • Punctuality and reliability are critical.
  • Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills coupled with the ability to empathize and solve problems effectively.
  • Diplomacy in all interactions, using appropriate behavior and language.
  • A High School diploma or GED equivalent is required.
  • Must be at least 18 years of age.

Team Member Benefits

  • Complimentary black card membership
  • Mentorship programs
  • Opportunities for career advancement
  • Ongoing leadership training
  • Health insurance for full-time employees

Physical Demands

  • Continual standing and walking throughout the shift.
  • Frequent communication in person and via phone.
  • Ability to occasionally lift up to 50 lbs.
  • Potential exposure to toxic chemicals during the shift.

Job Posting Date: Fri, 01 Nov 2024 06:26:25 GMT

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