Member Services Representative-Planet Fitness

Cleveland, OH
January 7, 2025
Full Time
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Average Pay*: 13 - 15
*average hourly rate for this position in your area
Deadline date:
$10 - $0

Job Description

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Job Title: Member Services Representative

Company: Planet Fitness

Location: Cleveland, OH

Pay: $10 – 12 per hour

AI Pay Analysis: The hourly rate of $10 to $12 for a Member Services Representative in Cleveland, OH, falls below the average pay scale for similar roles in the area. Typically, positions in customer service or member services in Cleveland tend to offer hourly wages ranging from $12 to $18, depending on the company and specific responsibilities. Given the cost of living in Cleveland and the demand for customer-facing roles, a rate of $10 to $12 may be considered non-competitive, particularly for candidates with experience or skill sets aligned with the job requirements. Therefore, this compensation may struggle to attract and retain qualified candidates.

Job description:

Are you someone who thrives in a fun, positive, and energetic work environment? Do you value personal growth and seek to improve yourself daily? If so, this position is tailored for you. We take pride in our unique culture that genuinely cares about our team members, equipping you with the tools necessary for success both within and beyond Planet Fitness.

Role Summary
The Team Member is instrumental in cultivating a positive experience for our members by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, ensuring a warm and welcoming atmosphere.
  • Manage all front desk operations, including:
    • Answering phone calls in a friendly manner and addressing various inquiries.
    • Checking members into the system.
    • Assisting with new member sign-ups.
    • Conducting tours for prospective members.
    • Facilitating necessary updates to member accounts.
    • Addressing member questions and concerns professionally and promptly, escalating to the Assistant Manager or Manager as needed.
    • Contributing to the overall cleanliness and organization of the club.

Qualifications/Requirements

  • Previous customer service experience is preferred.
  • Basic computer literacy is required.
  • A passion for fitness and health is essential.
  • An upbeat and positive attitude is a must.
  • Punctuality and reliability are critical.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills, with the ability to empathize and resolve problems effectively.
  • Ability to demonstrate diplomacy in all interactions, using appropriate language and behavior.
  • A high school diploma or GED equivalent is required.
  • Candidates must be at least 18 years of age.

Team Member Benefits

  • Complimentary black card membership
  • Mentorship programs
  • Opportunities for career advancement
  • Ongoing leadership training
  • Full-time employee health insurance

Physical Demands

  • Frequent standing and walking throughout the shift.
  • Regular talking in person and via phone during shifts.
  • Capability to occasionally lift up to 50 lbs.
  • Possibility of encountering hazardous chemicals during the shift.

Job Posting Date: Thu, 31 Oct 2024 04:36:32 GMT

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