Member Services Representative Second Shift-Planet Fitness

Job Description

Job Title: Member Services Representative Second Shift

Company: Planet Fitness

Location: Painesville, OH

Pay: $12 per hour

AI Pay Analysis: An hourly rate of $12 for a “Member Services Representative Second Shift” role in Painesville, OH, may be considered below the competitive standard for this position, especially given the location’s cost of living and typical wage ranges. As of September 2021, the median hourly wage for similar customer service roles nationally often starts around $14-$16 per hour, with variations based on experience and specific employer practices. Additionally, Ohio’s minimum wage is higher than $12, currently at $10.10 per hour, indicating that this rate may not attract candidates with relevant skills or experience. Overall, this pay rate may struggle to compete effectively in a labor market that demands more for customer service roles.

Job description:
Benefits:
– Complimentary food and snacks
– Provided uniforms at no cost
– Employee discounts

Are you someone who thrives in a dynamic, positive, and energetic work environment? Do you have a passion for personal development and self-improvement? If your commitment to personal growth is a priority, then this role may be perfect for you. At Planet Fitness, we take pride in fostering a unique culture that genuinely cares for our employees. We equip you with the tools necessary for success both within the club and in your life outside of Planet Fitness.

Role Summary
The Team Member plays a crucial role in delivering an exceptional member experience by providing top-tier customer service to Planet Fitness members, potential members, and guests.

Essential Duties and Responsibilities
– Warmly greet members, prospective members, and guests while delivering outstanding customer service.
– Manage all front desk operations, including:
– Answering telephone inquiries in a courteous manner and assisting callers with various questions
– Checking in members using the system
– Facilitating new member sign-ups
– Conducting tours for prospective members
– Implementing necessary updates to members’ accounts
– Responding to member inquiries and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when necessary
– Contributing to the overall cleanliness and organization of the club

Qualifications/Requirements
– Previous customer service experience is preferred
– Basic proficiency in computer skills
– A strong passion for fitness and health
– An upbeat and positive attitude
– Punctuality and reliability are essential
– Exceptional interpersonal skills with the ability to interact positively and professionally with members and colleagues, consistently exceeding member expectations
– Strong listening abilities with a capacity for empathy and problem-solving
– Demonstrates diplomacy in all interactions while maintaining appropriate conduct and language
– High School diploma or GED equivalent is required
– Must be at least 18 years of age

Team Member Benefits
– Complimentary Black Card membership
– Mentorship opportunities
– Potential for career advancement
– Ongoing leadership training
– Full-time employee health insurance

Physical Demands
– Regularly standing and walking throughout the shift
– Consistent verbal communication in person or over the phone during the shift
– Ability to lift up to 50 pounds occasionally
– Exposure to potentially hazardous chemicals during the shift

Job Posting Date: Sun, 23 Mar 2025 04:58:14 GMT

Apply now!