Member Services Representative – Weekends 12:00pm-7:30pm-Planet Fitness

Huber Heights, OH
February 11, 2025
Part Time
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Average Pay*: 9 to 13
*average hourly rate for this position in your area
Deadline date:
$5 - $5

Job Description

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Job Title: Member Services Representative – Weekends 12:00pm-7:30pm

Company: Planet Fitness

Location: Huber Heights, OH

Pay: $11 per hour

AI Pay Analysis: An hourly rate of $11 for a “Member Services Representative” position in Huber Heights, OH, is generally considered below the competitive range for this role. As of 2023, the average pay for similar positions in the region typically falls between $12 to $16 per hour, depending on the specific industry and company. Factors such as experience, education, and job responsibilities can further influence rates, but $11 per hour is likely not attractive for potential candidates, especially in a market where minimum wage may be increasing and the cost of living continues to rise. Therefore, to attract and retain talent, it would be advisable for employers to offer a more competitive wage.

Job description:

Job Description:

FLSA Status: Non-Exempt (Hourly)
Reports to: General Manager

Special Requirements:

  • Must be able to obtain and maintain CPR/AED Certification within the time frames established by the company and retain the physical capability to perform CPR/AED during a medical emergency.
  • Must obtain Tanning Certification within the designated time frame required by the company.

Summary Description
The Member Services Representative is responsible for fostering a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests while providing outstanding customer service.
  • Manage all front desk-related activities, including:
    • Answering phone calls in a friendly manner and assisting callers with a range of inquiries.
    • Checking members into the system.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Updating member accounts as necessary.
    • Addressing member questions and concerns promptly and professionally, and escalating issues to the Assistant Manager or Club Manager as required.
    • Performing cleaning duties as needed to ensure the cleanliness of the club.
    • Maintain current CPR/AED Certification and the physical capability to perform CPR/AED during a medical emergency.
    • Obtain Tanning Certification within the company’s required timeframe.

Qualifications / Requirements

  • Outstanding customer service skills with the ability to engage positively and professionally with members and co-workers, consistently exceeding member expectations.
  • Ability to obtain and maintain CPR/AED Certification and retain the physical ability to perform CPR/AED during emergencies.
  • Willingness to achieve Tanning Certification within the company-mandated timeframe.
  • A strong passion for fitness and health.
  • Possess an upbeat, professional, and positive attitude.
  • Punctuality and reliability are essential.
  • Demonstrate diplomacy and appropriate behaviors in all interactions.
  • Hardworking, enthusiastic, and energetic.
  • High school diploma or GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands and Working Environment
The conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is conducted in an indoor setting, with potential exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.

Physical: Primary responsibilities require sufficient physical ability and mobility to walk and stand for extended periods; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand movements daily; occasionally lift, carry, push, and/or pull moderate weights (up to 50 lbs); and verbally communicate in person or on the phone to exchange information. Must maintain the physical capability to administer CPR in the event of a medical emergency.

Vision: Must possess normal visual range with or without correction.
Hearing: Must have the ability to hear within the normal audio range with or without correction.

Please note that we participate in E-Verify for all Utah locations.

Job Posting Date: Thu, 06 Feb 2025 02:48:56 GMT

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