Membership Concierge-Life Time

Job Description

Job Title: Membership Concierge

Company: Life Time

Location: Shelby Township, MI

Pay:

AI Pay Analysis: To analyze the competitiveness of the hourly rate for a “Membership Concierge” role in Shelby Township, MI, it’s essential to consider several factors, including industry benchmarks for similar positions and the local cost of living. Typically, salaries for concierge positions can range from $15 to $25 per hour, depending on experience and specific responsibilities. In suburban areas like Shelby Township, rates may slightly skew lower due to regional economic conditions. If the offered hourly rate aligns with or exceeds this range and reflects the requisite expertise and responsibilities outlined in the job description, it can be deemed competitive. However, if it falls significantly below, it may not attract quality candidates or retain talent in the long term. Comparisons with similar roles within the hospitality or customer service sectors in the area would further refine the assessment.

Job description:
Life Time Athletic Resorts serve as premier destinations for hospitality professionals pursuing a rewarding career with a well-established and expanding organization. The Membership Concierge position is integral to our vibrant community focused on fostering healthier and happier lives for our members.

In the role of Membership Concierge, you will act as a representative in account management, service delivery, programming insights, and member and guest engagement. You will have the opportunity to enhance your skills and expand your professional network by pursuing our hospitality certification levels and devising a tailored succession plan to achieve your career aspirations.

Key Responsibilities:
– Serve as the initial point of contact for members and guests entering the resort.
– Cultivate relationships with members and guests by embodying a hospitality-oriented mindset and consistently creating exceptional experiences.
– Manage incoming phone inquiries from members and guests efficiently.
– Maintain current knowledge to effectively educate members and guests regarding club programming, events, pricing, and policies.
– Assist members with account maintenance, addressing their needs, processing changes, and facilitating transactions related to programs, services, and products.
– Act as a liaison for new member acquisition and retention efforts.
– Engage in problem resolution and service recovery for member queries and concerns, utilizing the necessary tools and resources.

Position Requirements:
– High School diploma or equivalent.
– A minimum of one year of customer service experience.
– A genuine passion for serving others.
– Strong communication skills.

Preferred Qualifications:
– Bachelor’s Degree in Hospitality.

At Life Time, we believe in creating an inclusive, diverse, and equitable workplace where the unique contributions of every individual are valued. We are dedicated to being an equal opportunity employer, committed to recruiting, hiring, training, and promoting based on merit and qualifications.

Job Posting Date: Thu, 07 Nov 2024 07:48:08 GMT

Apply now!