MI Saves Customer Service Representative-Public Sector Consultants

Job Description

Job Title: MI Saves Customer Service Representative

Company: Public Sector Consultants

Location: Lansing, MI

Pay: $62500 – 73500 per year

AI Pay Analysis: The hourly rate translating to an annual salary of $62,500 to $73,500 for the “MI Saves Customer Service Representative” role in Lansing, MI, equates to approximately $30.05 to $35.37 per hour. This range appears competitive when compared to customer service roles in Michigan, where average salaries typically hover around $16 to $25 per hour depending on experience and complexity of services provided. However, given the specialized nature of MI Saves, which involves energy savings programs and possibly more complex customer interactions, the offered salary is above the general market rate. Therefore, it seems well-aligned with industry standards in terms of compensation for this specific role, reflecting a stronger emphasis on skill and knowledge in customer service related to energy efficiency initiatives.

Job description:
POSITION OVERVIEW
The Customer Service Representative at Michigan Saves plays a crucial role in delivering exceptional customer service and administrative support to our contractor and lender network, customers, and partnerships team. This position is responsible for maintaining confidential and sensitive information on behalf of the organization. Michigan Saves collaborates with Public Sector Consultants (PSC) for staffing and management services; thus, the Customer Service Representative will be an employee of PSC.

ESSENTIAL DUTIES

Program Support
– Comprehend and effectively communicate Michigan Saves’ mission and services to diverse audiences.
– Provide information regarding Michigan Saves’ energy, lead, and septic financing programs, including available offers and qualifications.
– Troubleshoot routine inquiries from contractors, lenders, and borrowers received via the Michigan Saves call center and email, escalating issues to the Quality and Service Director and Lender Relations Team as necessary.
– Review contractor applications to identify opportunities for program or process enhancements.
– Assess job sheets for compliance with program requirements.

Customer and Contractor Engagement
– Cultivate strong, proactive, and customer-focused relationships with contractors to drive program demand.
– Address requests and inquiries from contractors, lenders, and customers regarding all Michigan Saves programs through phone, email, and web communications.

Administrative and Event Coordination
– Provide comprehensive administrative support for the partnerships team, including scheduling meetings, coordinating travel arrangements, and setting up meeting spaces.
– Plan and coordinate special meetings and events, which includes:
– Contacting venues and caterers
– Preparing and distributing meeting materials
– Communicating with attendees via phone, mail, and email

Confidentiality
– Uphold the confidentiality of customer, lender, and contractor information in compliance with Michigan Saves’ information security protocols.
– Ensure the confidentiality of the organization’s corporate documentation and financial records.
– Exercise discretion when handling a diverse range of information encountered in the role.

QUALIFICATIONS
– A high school diploma or equivalent is required.
– A minimum of three years of experience in a customer service role.
– Proficient in the Microsoft Office suite, including Word, PowerPoint, and Excel.
– Comprehensive knowledge of integrated email and calendaring systems (e.g., Microsoft Outlook, Google Mail, and Google Calendar).

WORK ENVIRONMENT
Employees at Michigan Saves work either fully onsite or in a hybrid setting. The primary work environment is indoors, involving extended periods at a computer or on the phone. The role requires multitasking, completing repetitive tasks, and engaging with the public and clients.

COMPENSATION
– Salary range between $62,500 and $73,500, commensurate with education and experience.
– Competitive benefits package including medical, dental, life, disability insurance, and optional vision coverage.
– Company-sponsored 401(k) contributions.
– Paid time off available from the start date.
– Generous paid holiday schedule throughout the year.
– Paid parking provided.

Job Posting Date: Sun, 22 Dec 2024 08:45:09 GMT

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