Mobile Associate, Store-in-Store​ – Retail Sales-T-Mobile

Job Description

Job Title: Mobile Associate, Store-in-Store​ – Retail Sales

Company: T-Mobile

Location: Kentwood, MI

Pay:

AI Pay Analysis: To provide a detailed analysis of the hourly rate for the role of “Mobile Associate, Store-in-Store – Retail Sales” in Kentwood, MI, I would need the specific hourly rate you’re referring to. However, generally, the pay for retail sales associates, especially in mobile sales, typically ranges from $12 to $20 per hour depending on experience, location, and the employer. In Kentwood, MI, an hourly rate on the lower end of this spectrum may be considered less competitive, while rates above $15 to $17 per hour would generally align more closely with industry standards, especially considering any additional commission potential or benefits that may be offered. Feel free to provide the specific hourly rate for a more tailored analysis.

Job description:

We at T-Mobile are dedicated to investing in you! Our comprehensive Total Rewards Package ensures that our employees receive the same level of attention and care that we provide to our customers. Each team member benefits from a competitive base salary and a robust compensation package. We also offer numerous wealth-building opportunities, including annual stock grants, an employee stock purchase plan, a 401(k) program, and access to free financial coaching year-round. This is how we empower our employees to be UNSTOPPABLE!

Job Overview
Mobile Experts, Store-in-Store, play a vital role in our Retail Team, bringing the T-Mobile brand to life in National Sales partner locations, where active customer engagement is essential for success. As ambassadors, they generate enthusiasm and excitement around our products and services. Passionate about the connected world, Mobile Experts excel in high-traffic environments where technology, customer needs, and the Retail experience are continuously evolving. They thrive on building and strengthening relationships through meaningful interactions, skillfully identifying customer needs, and passionately educating, demonstrating, and recommending appropriate solutions. Mobile Experts consistently exceed their performance targets by prioritizing exceptional sales, customer experiences, and quality of sale metrics.

Job Responsibilities

• Proactively engage with a diverse range of customers in a dynamic retail environment. Utilize digital tools to effectively communicate, educate, and showcase the value of T-Mobile solutions.
  • As a Mobile Expert, consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and apply solution-based selling techniques to thoroughly demonstrate the value of T-Mobile products and services. By recommending tailored wireless solutions and guiding customers in utilizing the T-Mobile app, you will foster stronger relationships and ensure high levels of customer satisfaction.
  • Complete training on the T-Mobile in-store experience, acquiring new skills, understanding products and processes, and familiarizing yourself with systems and reference resources. Regularly review personal performance, current promotions, and platform updates to remain Customer Ready. Engage in continuous learning to enhance your skills and deliver exceptional experiences. Collaborate with nearby store locations to ensure comprehensive customer onboarding, and participate in skills practice, knowledge sharing, store operations, and adherence to opening and closing procedures. You will be responsible for securing kiosk assets and promptly reporting any incidents to your manager.
• Embrace a customer-obsessed mindset. Possess a passion for connecting with customers on a personal level, building rapport, trust, and loyalty through every interaction. Committed to providing outstanding service, you will actively reach out to potential customers and drive sales efforts within your location. Follow up with customers, manage referral processes, and cultivate relationships with both new and existing clientele. You will also have the authority to perform price overrides for specialty offers tailored to National Retail.
• Foster collaborative relationships with nearby leadership and teams to enhance the overall customer experience, from account setup to device support and ongoing account servicing.

Education

• High School Diploma or GED (Required)

Work Experience

• A minimum of 30 days’ experience as a T-Mobile Mobile Associate (Required)
  • At least 6 months of customer service and/or sales experience in a retail environment is preferred.

Knowledge, Skills, and Abilities

• Customer Satisfaction: You are a passionate advocate for customers, balancing exceptional customer experiences with performance goals.
  • Team Building: A desire to contribute to the transformative T-Mobile store team by collaborating with peers and store leaders, sharing best practices, and serving customers with effective resolutions.
  • Retail Sales: A competitive spirit and the confidence to excel in a fast-paced sales environment.

Licenses and Certifications

• Must be at least 18 years of age
• Legally authorized to work in the United States

Travel Requirements

• No travel required

Hourly Base Pay

• $16.50

Within the first 90 days of employment at T-Mobile, Mobile Associates receive on-the-job training and can earn incentive pay while accomplishing training milestones. Upon successful completion, they transition into the Mobile Expert role and become eligible for an annual incentive target of $18,000/year. Actual incentives depend on performance and full-time status. All T-Mobile employees are guaranteed to earn $20/hour, inclusive of base pay and incentives. Moreover, all employees are eligible for an Annual Stock Grant, reflecting our commitment to collective ownership.

T-Mobile’s benefits reflect our principles of teamwork and mutual support. We ensure our employee benefits adapt to meet the evolving needs of our team members. Both full-time and part-time employees have access to the same benefits upon eligibility. Our comprehensive offerings include medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, an employee stock purchase plan, paid time off, and up to 12 paid holidays annually. Employees also benefit from parental and family leave, family support services, childcare subsidies, tuition assistance, college coaching, disability coverage, and various voluntary insurance options. Additional perks include mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

Continuing Growth
At T-Mobile, we believe in the potential for growth and development. We offer a dynamic career path, likened to a jungle gym rather than a corporate ladder. We are committed to supporting our employees in advancing their careers because it is our shared ambition that drives both our business and culture forward. By pursuing this career opportunity, you exemplify our values and invest in your personal growth—something we wholeheartedly encourage. You are UNSTOPPABLE!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make all employment decisions without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other protected characteristic as governed by federal, state, or local law. We do not tolerate discrimination, retaliation, or harassment based on these factors.

We recognize that talent comes in many forms at the Un-carrier. If you require reasonable accommodation during the application or interview process due to a disability, please reach out to us at [email protected] or call 1-844-873-9500. Please note that this contact information is solely for accommodation requests; inquiries regarding job positions will not receive a response.

Job Posting Date: Sun, 10 Nov 2024 08:09:21 GMT

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