Night Audit Front Desk Agent-Candlewood Suites Auburn Hills

Job Description

Job Title: Night Audit Front Desk Agent

Company: Candlewood Suites Auburn Hills

Location: Auburn Hills, MI

Pay: $14 – 18 per hour

AI Pay Analysis: The hourly rate of $14 to $18 for a Night Audit Front Desk Agent in Auburn Hills, MI, is generally considered competitive, albeit on the lower end of the spectrum. According to industry standards, the average hourly wage for front desk agents, especially in a hotel setting, tends to range from $15 to $25 per hour depending on experience, location, and specific job duties. In Auburn Hills, which is near Detroit—a market with a higher cost of living—the rate may be slightly below what more experienced agents could expect. Therefore, while the offered rate may attract entry-level candidates, it may not suffice for those with experience or in areas with higher demand for hospitality workers.

Job description:

As a Night Guest Services Agent, you will play a pivotal role in creating an exceptional experience for our guests by greeting, registering, and checking them out as part of our commitment to outstanding service and financial success. You will be tasked with the following responsibilities, ensuring adherence to the highest standards:

• Warmly welcome guests and facilitate the registration process, which includes inputting and retrieving information from the computer, verifying guest details and room rates, room selection, coding electronic keys, promoting marketing programs, providing a welcome packet, and guiding guests to their rooms or arranging for bell service as needed.
• Assist guests during check-out by ensuring all room charges and services are accurately accounted for, managing transactions through the point-of-sale system, handling various forms of payment, processing credit and debit cards, converting foreign currency, and managing gift certificates and cards.
• Demonstrate comprehensive knowledge of hotel information, encompassing room categories, rates, packages, promotions, local attractions, and other general product knowledge, to effectively address guest inquiries.
• Employ up-selling techniques to promote hotel services and facilities, maximizing room occupancy while enhancing the guest experience.
• Responsively address guest inquiries, requests, and concerns, resolving issues promptly, courteously, and efficiently.
• Handle guest complaints professionally, conducting research to identify solutions and ensuring guest satisfaction through effective negotiation and resolution.
• Manage incoming messages for guests by receiving, inputting, and relaying communications accurately.

Since its inception in 1919, Hilton has upheld its status as a leader in the hospitality industry, driven by our commitment to innovation, quality, and success. Our Team Members embody our Vision, Mission, and Values, which include:

• Hospitality: A passion for delivering exceptional guest experiences.
• Integrity: Commitment to doing what is right at all times.
• Leadership: A dedication to leading in our industry and communities.
• Teamwork: Collaboration as a core value in all endeavors.
• Ownership: Accountability for our actions and decisions.
• Urgency: A proactive approach to our responsibilities.

Job Types: Full-time, Part-time
Pay: $14.00 – $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Schedule:

• 8-hour shifts
• Day shifts
• Holiday availability
• Monday to Friday
• Night shifts
• Weekends

COVID-19 Considerations:
We prioritize the safety of our team by implementing plexiglass barriers at Front Desk counters and providing gloves, masks, hand sanitizer, and Lysol wipes to maintain a clean and sanitary work environment.

Work Location:

• One location

Hours:

• 11 PM to 7 AM

COVID-19 Precautions:

• Installation of plastic shields at workstations
• Adherence to social distancing guidelines
• Regular sanitizing, disinfecting, and cleaning procedures in place

Job Posting Date: Wed, 08 Jan 2025 23:05:56 GMT

Apply now!