Night Audit-Holiday Inn

Job Description

Job Title: Night Audit

Company: Holiday Inn

Location: Houghton, MI

Pay: $13 – 14 per hour

AI Pay Analysis: The hourly rate of $13 to $14 for a Night Audit position in Houghton, MI, appears to be on the lower end of the scale when compared to industry standards, particularly in the hospitality sector where night auditors typically earn between $15 to $20 per hour in many regions. While factors such as local cost of living and the specific demands of the role can influence wages, this pay range may not attract experienced candidates, especially as the national average tends to be higher. Therefore, to be competitive and align with industry standards, it may be advantageous for employers to consider offering a higher wage or additional benefits.

Job description:

The Night Auditor is accountable for reconciling all accounts to ensure they are balanced, as well as preparing comprehensive final reports for management. This role also encompasses responsibilities as the third-shift front desk clerk, ensuring optimal room revenue and guest satisfaction in accordance with Veridea standards.

Essential Functions:

1. Provide assistance to all guests in a polite and professional manner, consistently going above and beyond to ensure their satisfaction while upholding hotel standards.
2. Verify the accuracy of all charges to guest accounts made throughout the day and post the corresponding room charges, ensuring that all guest accounts are current and balanced by 6:00 a.m. the following morning.
3. Complete all credit card transmittals, direct billing, and no-show billings for the day.
4. Prepare and compile all required daily, monthly, and yearly reports for the property.
5. Assume the role of manager on duty in the absence of the General Manager or Manager of Guest Operations.
6. Efficiently register and process guests upon arrival and departure to enhance guest satisfaction.
7. Possess a comprehensive understanding of all hotel services and facilities, as well as the local area, to effectively assist guests.
8. Employ effective sales techniques to promote the property, maximizing both occupancy and average rate.
9. Accurately receive and process telephone and walk-in reservations to ensure guest satisfaction.
10. Address and resolve guest issues, complaints, or concerns, going to great lengths to achieve resolution.
11. Operate the telephone system in a professional and competent manner, adhering to Veridea standards.
12. Understand and implement all hotel safety and security procedures to maintain a secure environment for both employees and guests.
13. Promptly inform the immediate supervisor of any significant problems or unusual matters to facilitate timely corrective action.
14. Actively seek additional responsibilities that contribute to the overall operations of the hotel.
15. Set up breakfast daily, ensuring thorough preparation for the arrival of the breakfast attendant.

Qualification Standards:

1. Ability to quickly learn front desk operational procedures and audit functions, including check-in, check-out processes, sales techniques, and computer systems.
2. Proficient in operating a computer or cash register to manage monetary transactions and provide accurate change.
3. Capable of effectively multitasking and managing various responsibilities concurrently.
4. Friendly and approachable demeanor, with the ability to engage easily with guests and strangers.
5. Strong cooperative skills and support for team members.
6. Keen observational skills to react promptly and adjust to diverse guest situations.
7. Demonstrates self-control under stress and maintains composure in challenging situations.
8. High level of accuracy and competence in handling numerical data.
9. Strong organizational and detail-oriented skills.
10. Physical ability to operate equipment such as cash registers, computers, credit card machines, telephone consoles, and calculators.
11. Grooming standards must align with property expectations.

Job Posting Date: Wed, 26 Feb 2025 23:25:08 GMT

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